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Customer Service Representative

3 weeks ago

Greater Toronto Area, Canada Dependable Emergency Vehicles Full time

Dependable Emergency Vehicles is currently looking for a **Customer Service Representative** to provide front line support in our Warranty and On-Site Service division. This position will ensure that customers, both internal and external, receive exceptional customer support with our products and services.

**Responsibilities**:

- Assist customers with questions, inquiries, and special requests through various channels promptly
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Keep records of customer interactions, transactions, comments, and complaints
- Obtain necessary information from customers to adequately follow up
- Communicate and coordinate with colleagues and other departments as necessary
- Other tasks and duties as assigned

**Skills & Qualifications**
- Degree/Diploma/Vocational training and/or hands-on experience considered an asset
- Knowledge of Microsoft Office is a must
- Previous experience with ERP software is a plus
- Excellent verbal and written English skills
- Strong communication and multi-tasking skills
- Excellent customer service & time management skills
- G license

**Work schedule**:
Monday - Friday: 8am - 5pm

**What We Offer**:

- An exciting fast-paced environment within a growing company
- Ample training and development opportunities
- Competitive compensation and comprehensive benefits: Medical, dental and long-term disability
- RRSP program match

If you enjoy working in a fast-paced environment and enjoy a challenge, then this may be the opportunity for you.

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)