Ncino Salesforce Administrator

2 weeks ago

Toronto, Canada Peoples Trust Company Full time

**About you**:
**About the day-to-day**:

- Troubleshoot and resolve customer-reported issues, configure workflows and system components, produce system documentation, and collaborate with nCino support teams on production issues.
- Work with analysts and clients to define requirements, design system configurations, recommend solutions, collaborate on customizations, and build workflows aligned with business needs.
- Address production issues, engage with external vendors, and support ongoing software development initiatives.
- Create change tickets, collaborate with development teams and stakeholders, and oversee communications regarding upgrades and releases.

**About the qualifications**:

- Degree in Computer Science or relevant technical certifications.
- Salesforce Certified Administrator & nCino 201 Commercial Banking Functional.
- Preferred: nCino 301 and nCino Platform Certification.
- 3+ years in Salesforce and nCino administration and support.
- Strong background in commercial lending, financial services, and loan origination systems.
- Deep understanding of banking operations, workflows, security, and risk management.
- Proficient in nCino administration tools and product hierarchy.
- Skilled in SQL/SOQL, API integrations (SOAP, REST, JSON), CI/CD (Bitbucket, GitHub), and OwnBackup.
- Familiar with DocuSign, Equifax, and integration platforms (Informatica, Workato, MuleSoft).
- Experience with APEX, LWC, Triggers, and Azure Infrastructure.
- Strong problem-solving, decision-making, and communication abilities.

**About us**:
Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

**About the work environment**:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

**We offer**:

- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

**Compensation**:
**NOTE**: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.

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