Inside Sales Support/account Management

2 weeks ago

Stoney Creek, Canada Caliber Communications Full time

**THE COMPANY**

Established in 2014, Caliber Communications Inc. is a Stoney Creek Based technology company with a goal to redefine the industry standard as it pertains to innovative security and monitoring solutions.

**Position Summary**

Reporting directly to the company’s Region Sales Manager Ontario, this role will focus on ensuring customer service excellence to the entire customer base as well as providing support to the sales/service team to grow revenue and customer base in Ontario across multiple industries.

**Specific Duties/Responsibilities**
- Work with Site Supervisors and other client representatives to ensure a high level of customer satisfaction is maintained at all times
- Review, prepare and present client contracts and quotes in a timely manner
- Review and amend current client site drawings and monitoring equipment configurations, placement etc. to facilitate our quality standards for monitoring as well as to meet client expectations
- Consistent effective and timely communication between Calibers internal operations teams (Sales, Monitoring, Operations, Production) and its clients
- Build relationships with clients to encourage new and repeat business opportunities
- Work with our sales team to develop and make presentations to existing clients as well as potential clients
- Assist with the coordination of site installations and changes
- Monthly account review to maintain accuracy

**Core Competencies**
- Self-motivated and committed to constant learning and development
- Ability to analyze / prioritize problems and resolve in a timely manner
- Team oriented to ensure client issues are explored and addressed in a professional manner
- Maintain a professional attitude when representing the Company
- Good oral and written communications and report writing skills
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties
- Strong organizational skills
- Ability to prioritize tasks and work under pressure to meet deadlines
- Experience with Microsoft Office

**What We Offer You**
- Employee benefits
- Competitive salary with growth potential
- Career growth, development, and continuous learning opportunities
- Ongoing training
- A fun and highly energetic environment

**Some of the Perks**
- Amazing learning environment within a collaborative and fun team
- Ownership of your work and making a difference within the company
- Working with new and quickly evolving technologies within the security industry
- Opportunity to work with a fast-paced, and one of Canada’s top growing companies
- Report on Business - Canada’s Top Growing Companies 2021
- Report on Business - Canada’s Top Growing Companies 2020
- Report on Business - Canada’s Top Growing Companies 2019
- 2018 Growth 500 - Canada’s Fastest Growing Companies
- Various other local commerce and business awards

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

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