Night Auditor/front Desk Agent

1 week ago


Fort Saskatchewan, Canada Stars Inn and Suites Full time

***:
The Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent.

**KEY DUTIES AND RESPONSIBILITIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' concerns that may arise during the night shift.
- Follow up on all guest concerns to ensure appropriate action has been taken.
- Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconciliations
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Checking and accepting float and takings.
- Prepare hotel operating reports and complete audit package to laid-down standards.
- Maintain a high standard of personal hygiene and appearance.
- Provide exceptional customer service with a smile.

**Experience**:

- customer service: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

Hours: 11:00 pm - 7:00 am / 32-40 hour every week

Availability: Weekdays, Weekends, Holidays

**Job Types**: Full-time, Permanent

Pay: $16.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)


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