Bilingual Compliance Officer

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**Title**: Bilingual Compliance Officer

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $55,000 to $65,000 (depending on experience), excellent benefits provided.

**Application Deadline**: December 6th, 2024

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to Canadians.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
Located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment is welcoming, collegial, collaborative and team oriented. At this time, CCTS employees are working in a hybrid work model.

**Your Role**:
As the **Compliance Officer**, you would be responsible for administering the CCTS’ Compliance Monitoring and Enforcement Program (“CMEP”). The CMEP monitors, and where necessary enforces, Participating Service Provider (PSP), compliance with a range of CCTS requirements. These PSP requirements include: complying with the CCTS Public Awareness Plan; complying with the CCTS Procedural Code governing our complaint resolution process; disclosing certain financial information to CCTS and paying fees.

**Your Responsibilities**:

- Provide support to administer the CCTS’ Compliance program
- Audit PSP activities to ensure compliance with the CCTS Public Awareness Plan, Procedural Code and other participation requirements
- Liaise with PSPs, answering their questions, ensuring their understanding of all CCTS participation requirements, and escalating serious matters of non-compliance to Manager of Compliance
- Prepare reports and proactively identifies issues and trends of concern regarding participating service providers’ compliance with CCTS’ participation requirements
- Write case studies on compliance issues
- Assist with other duties that may be assigned from time to time
- You have a **post-secondary education, preferably in a related field** and at least **two years of relevant experience** in rules-oriented compliance environment.
- You have excellent **judgement and analytical skills.**:

- You have exceptional **attention to detail** and **ability to work to a high degree of accuracy.**:

- You have advanced knowledge and experience of the Microsoft Office Suite in Word and PowerPoint and most importantly in **Excel.**:

- Of course, we need you to be unbiased and have a professional approach in your day-to-day work.
- You are **fluently bilingual in English and French**, with excellent written and oral communications skills.
- Speaking of assets, **understanding of telecommunications or television industry** is a significant asset for this role.

If you are a Compliance professional, who loves to keep up with this everchanging landscape and enjoys working with a dynamic team of professionals, and meet the qualifications listed above, we want to **hear from you**
- _____________________________________________________________________________

**Poste**: Agent de conformité**:

- bilingue (français et anglais)**

**Type d’emploi**: poste permanent à temps plein, avec avantages sociaux

**Fourchette salariale**: Salaire initial de 55,000$ - $65,000$ (selon l'expérience), et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST offre un service gratuit et impartial aux Canadiens.

La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties.

**La culture de la CPRST**:
Située dans la belle capitale de notre pays, la CPRST est un organisme dynamique et en pleine croissance qui accorde une grande importance à ses employés. À la CPRST, nous favorisons **un milieu de travail positif**, qui accorde une grande importance à **l’équilibre travail-vie privée**. Nous accordons une grande valeur à la diversité et croyons fermement qu’il faut soutenir la croissance et l