Technical Support Specialist

2 weeks ago


Gatineau, Canada Lantic Full time

**Job Overview**

**Duties**
- Troubleshoot and resolve customer inquiries related to Windows and Linux operating systems.
- Assist with desktop support tasks, including installation, configuration, and maintenance of computer systems.
- Manage firewall configurations and ensure network security protocols are followed.
- Document all interactions with customers using Remedy or similar ticketing systems.
- Communicate effectively with customers to understand their technical issues and provide clear solutions.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Maintain up-to-date knowledge of industry trends and emerging technologies.

**Requirements**:

- Proven experience in a technical support or help desk role.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Proficiency in Windows operating systems; experience with Linux is a plus.
- Familiarity with firewall configurations and network security practices.
- Excellent customer service skills with the ability to communicate complex technical information clearly.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.

Join us as we strive to deliver top-notch technical support services that enhance our clients' experiences

**Job Types**: Full-time, Part-time

Pay: $22.11-$24.14 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance

Ability to commute/relocate:

- Gatineau, QC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Location**:

- Gatineau, QC (preferred)

Work Location: In person



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