Current jobs related to Support Specialist - Charlottetown - CPKN

  • Client Support Specialist

    1 week ago

    Charlottetown, Canada iWave Full time

    **JD: Client Support Specialist** **DEPARTMENT**: Client Success **REPORTS TO**: Client Support Manager **JOB STATUS**: Full Time (Salary) **LOCATION**: Remote (USA or Canada) or On site (PEI) **About Kindsight**: Kindsight delivers what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and...

  • System Support Specialist Team Lead

    1 week ago

    Charlottetown, Canada Government of Prince Edward Island Full time

    **System Support Specialist Team Lead** **Department**:Treasury Board Secretariat **Location**: Charlottetown **Position**: Full-Time 100% Position (Commencing Immediately) **Employment Type**: Classified (Permanent) - UPSE **Hourly Salary Range**: $30.84 - $36.69 **Annual Salary Range**: $60,138 - $71,546 **Pay Level**: 14 **Bi-Weekly Hours**: 75.0...

  • Training and Community Outreach Specialist

    1 week ago

    Charlottetown, Canada St. John Ambulance NSPEI Full time

    **Training and Community Outreach Specialist (PEI)** St. John Ambulance, Charlottetown, PEI St. John Ambulance NS/PEI (SJA), a charitable organization and leader in first aid training, is seeking a Training and Outreach Specialist (Specialist) to support the day-to-day operations on Prince Edward Island. **Position Overview**: Reporting to the Director of...

  • Payroll Specialist

    4 days ago

    Charlottetown, Canada University of Prince Edward Island Full time

    The Department of Human Resources and Payroll is seeking an energetic and experienced **Payroll Specialist** to join our fast paced, service-oriented team. In this role, your primary responsibility will be the accurate and timely preparation of Records of Employment (ROEs), ensuring compliance with all relevant regulations and supporting employees through...

  • Vehicle Delivery Specialist

    1 week ago

    Charlottetown, Canada Hillside Chevrolet Full time

    **NOW HIRING: Vehicle Delivery Specialist** - Hillside Chevrolet - Charlottetown, PE_ Are you passionate about cars and love helping people? This is your chance to kickstart a **rewarding career** in the automotive industry with **huge potential for growth!** We’re looking for an **energetic, people-focused Vehicle Delivery Specialist** to join our team....

  • Business Mobility Specialist

    1 week ago

    Charlottetown, Canada GBS Technologies Full time

    GBS Technologies is an independently owned and operated Wireless & IT Solutions Company. We have partnered with industry leaders to help us become one of the fastest-growing TELUS dealers in the country. We are building a team of high energy, results oriented, business mobility specialists to help small and medium size businesses with Business Mobility...

  • Employment Specialist

    2 days ago

    Charlottetown, Canada Immigrant & Refugee Services Association PEI Full time

    **Employment Specialist (Term Role)** Full Time Term Position through March 31, 2026 **Salary Range starting at $23.14 per hour**, 37.5 hours per week** Charlottetown, PE - **Salary based on applicant experience and qualifications_ - Immigrant & Refugee Services Association PEI (IRSA) acknowledges that Epekwitk (Prince Edward Island) is located in...

  • Continuous Improvement Specialist

    1 week ago

    Charlottetown, Canada BioVectra Inc. Full time

    At BIOVECTRA, we are passionate about improving patient care by making better therapeutics as a contract drug manufacturing organization (CDMO) that supports the top pharmaceutical and biotech companies in the world. Be part of a team with a global reach that also has a great community vibe. We care about each other and live our values of teamwork, respect,...

  • Digital Content Specialist

    2 weeks ago

    Charlottetown, Canada Island Nature Trust Full time

    Island Nature Trust is Prince Edward Island’s oldest private charitable land trust, protecting natural lands and waters for wildlife and people in perpetuity. We are a membership-based organization directed by a volunteer board and supported by a small contingent of dedicated staff. There is currently an opportunity to join our team as a Digital Content...

  • Appliance Sales Specialist

    1 week ago

    Charlottetown, Canada Kent Building Supplies - District 5 Full time

    **APPLIANCE SALES SPECIALIST** **Are you looking to grow your career and knowledge in a fast paced, friendly, safety-oriented environment? Are you up for the challenge of elevating the customer experience through providing the best solution as a trusted partner for our customers?** We are looking to expand our team with Appliance Sales Specialists for our...

Support Specialist

2 weeks ago

Charlottetown, Canada CPKN Full time

**Support Specialist**

Location: Remote (Hybrid Optional - Based in Atlantic Canada)

Schedule: Monday to Friday, 1:00 PM - 9:00 PM Atlantic Time (some daytime shifts possible)

Organization: CPKN (Canadian Police Knowledge Network)

About Us

CPKN is a leader in delivering innovative eLearning solutions to Canada’s public safety sector. Our mission is to provide accessible, effective, and scalable training solutions through collaborative partnerships. We support thousands of learners across police services, government agencies, and training institutions.

Position Summary

We are currently seeking a Support Specialist to join our Support Team. This Tier 1 support role is the first point of contact for users needing assistance beyond the self-serve tools. The role focuses primarily on supporting users within our eProctor division, with responsibilities ranging from technical troubleshooting to client communications.

Key Responsibilities
- Support users in accessing exam rooms and navigating eLearning platforms.
- Address functionality issues within courses, portals, and registration systems.
- Log client issues accurately using our ticketing systems (e.g., Taiga).
- Escalate unresolved issues to Tier 2 or Development support.
- Generate and distribute Tier 1-level reports as required.
- Maintain data accuracy, integrity, and privacy.
- Update support processes and documentation to reflect evolving needs.
- Contribute to continuous improvement by identifying and closing process gaps.
- Collaborate across departments to assist with client communications and special projects.
- Update and maintain accurate client contact records.

Qualifications & Skills
- High school diploma preferred.
- Must be eligible for and obtain security clearance.
- Experience with Microsoft Office 365.
- Strong customer service orientation.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy in logging and resolving issues.
- Strong problem-solving and time management abilities.
- Ability to work independently and know when to escalate issues.
- Comfortable in a fast-paced and sometimes unpredictable work environment.
- Bilingualism (English/French) is considered an asset.

Why Join Us?
- Work-from-home flexibility (with hybrid options).
- Annual Salary $40,000-$50,000.
- Opportunity to contribute to meaningful, public-safety-oriented work.
- Supportive, team-based culture.
- Training and growth opportunities.

How to Apply