System Support Specialist Team Lead

**System Support Specialist Team Lead**

**Department**:Treasury Board Secretariat

**Location**: Charlottetown

**Position**: Full-Time 100% Position (Commencing Immediately)

**Employment Type**: Classified (Permanent) - UPSE

**Hourly Salary Range**: $30.84 - $36.69

**Annual Salary Range**: $60,138 - $71,546

**Pay Level**: 14

**Bi-Weekly Hours**: 75.0 hours bi-weekly

**Posting ID**: 165794-1124TBPO

**Closing Date**: Monday, December 16, 2024 5:00pm

**Open to**: Public

The is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

**What we offer**:

- Flexible working hours
- Health and dental benefits
- Pension Plan
- Up to $2,500 annual training funds
- 3 weeks paid vacation annually

**Our Vision**: Forward-looking people, service, and technology.

**Our Mission**:Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

**Duties will include but are not limited to**:

- Provide technical support services on site;
- Image, configure and troubleshoot all computer hardware and devices used throughout government;
- Respond to client requests for assistance with IT related problems;
- Escalate, track and provide follow up on unresolved problems with technical staff or service contractors;
- Monitor, maintain and optimize all Local Area Networks (LAN) throughout the province ensuring that the service availability of all communication devices are at optimum level and provide recommendations to minimize problems;
- Install and assist with troubleshooting switches, endpoint devices, uninterruptible power supply (UPS) devices and other network devices;
- Address unresolved incidents effectively and efficiently;
- Other related duties.

**Minimum Qualifications**:

- Must have a university degree or college diploma with major course work in networking or a discipline related to the position;
- Designation of A+ Certification is required or a MicroSoft MCP in Windows 2007 or later;
- Considerable experience in the IT industry;
- Demonstrated equivalencies will be considered;
- Ability to assess and analyze client requests and propose effective solutions;
- Proficiency in both official languages is considered an asset;
- Ability to analyze systems hardware and software problems, provide, recommend and/or implement solutions;
- Must have use of a reliable vehicle on a daily basis with appropriate insurance coverage;
- Ability to communicate effectively both orally and in writing;
- Effective interpersonal skills, judgement, dependability and reliability;
- Professionalism - desire to keep abreast of trends and developments;
- Applicants must have a good previous work and attendance record;
- The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment;
- Additional relevant education and experience will be considered an asset.

**This competition may be used to fill future job vacancies.**

**Preference will be given to UPSE Civil Employees as per the UPSE Civil Collective Agreement**
- **No. 6 on Forbes’ list of Canada’s Best Employers 2024**_
- **The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community.**_

**Job Types**: Full-time, Permanent

Pay: $60,138.00-$71,546.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person