Office Services Concierge

JLL supports the Whole You, personally and professionally.
JLL empowers you to shape a brighter way.
**Location**: Cambridge, Ontario (Head Office) with frequent travel to Toronto, Ontario
**Position Overview**: The Office Services Concierge will provide comprehensive support to the site, encompassing operational office activities in event set up, reception support, vendor oversight, equipment and supplies, maintenance and operations.
**Key Responsibilities**:
**Office Services**:
Assist with reception duties, including greeting visitors and accepting deliveries.
Utilize discretion and judgment to screen visitors and telephone calls, notifying appropriate personnel.
Support the planning, coordination, setup, and clean-up of various events and activities such as training sessions, team events, organizational town halls, and meetings.
**Supplies and Inventory**:
Maintain office supplies, arrange necessary maintenance, and place supply orders as needed.
Monitor and order office supplies.
Source and obtain pricing information for office supplies and equipment.
Open and distribute incoming mail and faxes.
**Mail Room and Administration**:
Collect, verify, and input data into various spreadsheets and databases.
Format, word process, edit, and proofread a variety of documents and materials.
Maintain document filing systems, both electronic and hard copy.
Classify, sort, and file correspondence, records, and other documents.
Update and maintain confidential files and records.
Handle sensitive material in accordance with established policies.
Assemble, copy, collate, and disseminate various documents and materials.
Prepare outgoing mail, faxes, and courier shipments.
**Facilities Services**:
Oversee the maintenance and upkeep of office facilities, ensuring a clean, safe, and functional environment.
Coordinate with vendors and service providers for building maintenance, repairs, and improvements.
Conduct regular inspections of the office premises to identify and address any maintenance issues.
Manage the setup and arrangement of office furniture and equipment.
Ensure compliance with health and safety regulations and company policies.
Assist with space planning and office layout adjustments to optimize workspace utilization.
Support the implementation of sustainability initiatives within the office environment.
Respond promptly to facility-related emergencies and issues, coordinating with relevant personnel to resolve them.
Maintain records of maintenance activities and service requests.
**Client Relationships**:
Proactively develop and maintain client relationships, ensuring that expected service levels are achieved.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver exceptional quality of service, as reflected by client feedback.
Utilize discretion and judgment to screen visitors and telephone calls, notifying appropriate personnel.

**Qualifications**:
Post-secondary education is an asset.
2+ years of relevant experience or a combination of education and experience.
Experience in the real estate or facility management sector is an asset.
Business/Office Administration related program is an asset.
Demonstrated proficiency with all applicable software packages, including MS Windows and MS Office (Word, Excel, Outlook, PowerPoint).
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.