Workplace Experience Specialist

Our client, the world’s leading entertainment streaming service, is looking for a **Workplace Experience Specialist.** This individual will have strong communication and program management skills, with a focus on continuous improvement and innovation. We are searching for a thought leader in scaling culture in a rapidly growing market, with an emphasis on fostering a sense of belonging for all. This person must develop and maintain strong relationships with office leadership and be a true team player.

**Job Responsibilities Include (but are not limited to)**:

- Provide the best customer service to all employees, vendors, and guests by managing the on-site experience and ensuring all workplace services meet Client expectations.
- Partner with the Operations Specialist on local strategy and execution of workplace initiatives, including data integrity, program improvements, and generating various reports.
- Lead communication strategy and execution for a growing site, including general announcements, group moderation, and internal documentation such as memos and playbooks.
- Strategically lead, build, and oversee internal and external events for the Vancouver workplace locations.
- Collaborate with cross-functional teams to integrate their activities, initiatives, and programs across the office.
- Serve as site sponsor for company-wide social events and programs, including ERGs.
- Engage and partner with ERGs as needed.
- Oversee and coach receptionist(s).
- Monitor ticketing system and requests.
- Generate reports to propose changes based on findings.
- Strategically lead and oversee the Food and Beverage program for Vancouver.
- Manage vendor relationships and day-to-day operations.
- Guide the program according to Client philosophy.
- Supervise and control services, conducting regular meetings and QBRs.
- Generate reports to propose changes based on findings.
- Collaborate with internal partners on office events, including town halls, screenings, and panels (e.g., Q&As with executives).
- Manage executive visits to the site, including briefing documents, logistics, and office-wide announcements.
- Coordinate with cross-functional partners, including but not limited to: Tech, AV, Events, Security, Safety, Employee Services, Talent Acquisition, and Branding.
- Act as an escalation point for office-related issues, concerns, feedback, and suggestions, and develop strategies accordingly.
- Assist the Workplace Manager with staff engagement and workplace communications, including but not limited to managing Workplace ELP content.
- Lead seasonal décor and activations (e.g., Earth Month, cultural holidays, etc.).
- Work collaboratively with Workplace Operations on office aesthetics.
- Work closely with Workplace Experience Coordinators to delegate various responsibilities.
- Support Workplace Management and Operations teams on an ad-hoc basis, as well as other UCAN Workplace teams.
- Supervise and manage relationships with logistics vendors, including onboarding new vendors and processing payments. Support logistics processes for shipping.
- Develop playbooks to support the workplace experience in collaboration with the Workplace Manager.
- Collaborate with the Global Environmental Health, Safety (EHS), and Security teams to ensure compliance with health and safety standards and industry codes. Support and partner with EHS and Security to implement site-specific programs, procedures, and systems to ensure regulatory compliance.
- Coordinate the Emergency Response Team (ERT) for the assigned office, including coordinating all ERT training and evacuation drills with building administration.
- Support financial tracking for experience-related spending on a quarterly basis.

**Qualifications**:

- 3-5 years of experience in a supervisory role supporting workplace services or in the hospitality field.
- Bachelor’s degree preferred.
- Experience supervising front-of-house services, particularly in visitor and receptionist services.
- Experience supervising F&B-related services and event planning.
- Ability to work cross-functionally across the company in a highly collaborative environment.
- Strong communication skills, both written and verbal.
- Strong interpersonal skills.
- Open to feedback and continuous improvement.
- Some availability to work alternative hours to support in-office events.