Director of Client Services

**We’re on the hunt for a strategic, collaborative, and innovative Director of Client Services to join our rapidly growing team.** This is more than just a leadership role — it’s your chance to shape how we serve, support, and scale relationships with our clients and community partners. You’ll lead a high-impact team, drive operational excellence, and champion new ways to enhance productivity, performance, and client satisfaction. If you thrive at the intersection of people, process, and possibility — and love turning bold ideas into meaningful outcomes — we want to hear from you.

**About Us**

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief that no one in our community should go without food continues to serve as our guiding principle for our future. We are the first line of emergency food support for people facing crisis serving over 100,000 individuals per year and growing. Always client centered and community focused, the Calgary Food Bank is committed to excellence in both our operations and culture.

**The Opportunity**

At Calgary Food Bank, we believe that every client interaction is an opportunity to inspire, elevate, and innovate. As our Director of Client Services, you’ll be the architect of loyalty and growth. Leading from the front — driving strategic client relationships and building a team that delivers impact at every touchpoint.

Reporting to the President and CEO, you’ll be an integral member of a progressive, innovation-driven Management Team developing and executing the strategic plan. Together, we challenge convention and align every decision to our bold vision for the future.

**What You’ll Do**:

- Own the client journey: Oversee the provision and integration of client-facing activities and partner programs across all branches of the Calgary Food Bank designing an end-to-end client experience that turns satisfaction into advocacy.
- Shape the strategy: Work hand-in-hand with Management Team to help shape and drive forward our future-focused strategic roadmap.
- Lead with impact: Manage and inspire a high-performing client services team. Mentor, elevate, and expand their capabilities in alignment with business growth.
- Build trusted partnerships: Act as a strategic advisor— unlocking opportunities, anticipating needs, and co-creating long-term value.
- Create the playbook: Develop operational frameworks, service-level standards, and performance metrics that deliver excellence at scale.
- Drive innovation: Champion technologies, platforms, and service models that automate the ordinary and amplify the extraordinary.
- Financial operations: Oversee and manage the Client Services budget and expenses, developing annual budgetary forecasting, business development, and financial viability of programs.
- Foster cross-functional collaboration: Collaborate across departments to align strategies, share insights and ensure a unified approach to client success and organizational growth.
- Program development: develop, oversee and evaluate client-focused programs that result in the achievement of the organization’s mission and vision.

**What You Bring**:

- A minimum of 10+ years of management experience.
- Undergraduate degree in social and community, business, or a relevant combination of education and experience.
- Analytical and visionary abilities to establish and achieve research, community, department and individual objectives.
- Strong communication and presentation skills, with the ability to synthesize and share knowledge effectively.
- Collaborative team player with strong interpersonal skills and a commitment to organizational goals.
- Demonstrated ability to manage multiple priorities while maintaining close attention to detail.
- Demonstrated interpersonal and coaching skills, that show the ability to prioritize workloads for employees, volunteers, and partners.
- Lead and engage others with a focus on maintaining a positive, productive working relationships.
- Familiarity with the not-for-profit and charitable sectors is an asset.
- Proficiency with Microsoft Office Suite and project management tools.
- Satisfactory Criminal Record check.

**Working Conditions**
- Work is primarily conducted in a mixed warehouse and retail-like environment.
- Occasional evening and weekend shifts may be required for operational needs.
- Must be comfortable working in a fast-paced environment.

**What Makes This Role Exciting**:

- Strategic Seat at the Table: You won’t just execute the vision — you’ll help shape it.
- Innovative Leadership Team: Work alongside a forward-thinking executive group committed to bold moves and big ideas.
- Human-First Culture: People matter here. Clients. Team members. You.
- Room to Innovate: Have a better way to do it? Let’s try it.

**Perks & Benefits**:

- A competitive compensation and benefit package (Extended health, dental, insurance) and Health and Personal Spending Accounts
- 8% RRSP matching program
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