Director of Client Services

1 week ago

Calgary, Canada WJ Agency Full time

**Lead. Drive Growth. Elevate Client Success.**

WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact.

We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional-blending insight, creativity, and execution to shape how our clients are seen, heard, and remembered.

This is a Calgary-based role.

**Your Role at WJ**
- Lead, mentor, and empower the Account Director team
- Drive client retention, growth, and contract renewals
- Oversee high-value client relationships and escalations
- Ensure client strategies align with WJ's creative and strategic capabilities
- Optimize processes for efficiency, collaboration, and profitability
- Work cross-functionally with Strategy, Creative, Digital, and Production teams

**Your Focus Areas**

Client Growth & Retention
- Build and deepen relationships with key clients
- Act as a strategic advisor to key clients, ensuring long-term partnerships and ensuring we meet their goals and objectives.
- Help ensure client success and satisfaction
- Identify and execute growth opportunities within accounts
- Oversee client satisfaction, renewal strategies, and escalation management

Revenue & Profitability
- Manage and grow a large and diverse client portfolio
- Maintain oversight of pricing, scope creep, and contract structuring
- Motivate and drive performance within the Account Director team

Leadership & Collaboration
- Guide and develop a high-performing client services team
- Align client needs with agency capabilities to deliver exceptional work
- Work closely with Business Development and Accounts to ensure new clients and new projects for existing clients are effectively transitioned from sales to active accounts

**Who You Are**
- A client-focused, revenue-driven leader with a track record of growth
- A strategic thinker who excels at building and maintaining high-value relationships
- Experienced in leadership, sales, and contract negotiation
- A natural collaborator who thrives in a fast-paced agency environment

**What You Bring**
- 10+ years in client services, account management, or agency leadership (marketing, branding, or advertising preferred)
- Proven track record managing multi-million-dollar client portfolios
- Experience leading and mentoring Account Directors
- Strong expertise in marketing strategy, brand development, and integrated campaigns
- Exceptional presentation, negotiation, and communication skills

**Why Join WJ?**
- A leading agency where ideas drive impact
- We believe great work comes from happy, engaged teams. That's why we actively support work-life balance, offering flexible work arrangements and a culture that respects your time and well-being.
- Hybrid work environment with flexible arrangements
- Private workspace and dedicated collaboration days

At William Joseph, leadership is built on action, ideas drive results, and collaboration fuels success. If you're ready to lead in a high-impact environment, we want to hear from you.

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