Client Service Specialist

1 day ago

Montréal, Canada Manulife Full time

Join a team that’s transforming benefits administration.

At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.

As a Service Owner (Client Service Specialist), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you.

We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.

**Position Responsibilities**:

- Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
- Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
- Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
- Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
- Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
- Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.

**Required Qualifications**:

- Strong Office 365 skills.

**Preferred Qualifications**:

- Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment.
- Strong leadership and communication skills, with the ability to influence and collaborate across teams.
- Analytical mindset with a focus on problem-solving.
- Passion for delivering exceptional client experiences and driving meaningful change.
- Ability to manage multiple priorities and adapt to shifting business needs.
- Knowledge of Group Benefits and outsourced benefits administration is an asset.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$58,275.00 CAD - $97,125.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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