Counter Sales Pro

The role has expert knowledge of automotive systems. The role has the ability to source parts from numerous places in order to supply our customer with "the right part at the right time." The role has in-depth knowledge of the store inventory and maintenance processes. Primary Responsibilities - Best in class customer service - Achieve personal / store sales goals and service objectives - Ensure high standards of customer service and store appearance standards - Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities - Assist in store inventory processes including displays, stock shelves, cycle counts, back stock, etc. - Back Up to Professional services - Store Cleanliness including floors, bathrooms, facing, dusting, parking lot Success Factors - Friendly communication - Parts and automotive system knowledge skills - Ability to locate and stock parts - Safety knowledge and skills - Operating inventory systems and store equipment - Operating Point of Sale and Parts lookup systems - Advanced solution, project and product quality recommendation ability - Advanced parts lookup and sourcing Essential Job Skills Necessary for Success as a Counter Parts Pro - Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. - Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence - Understand and execute instructions furnished in written, oral, or diagram form - Successfully complete the Parts Knowledge Assessment - Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals - Use Microsoft software effectively (Word, Excel required) - Strong organizational skills - Ability to work an assortment of days, evenings, weekends and holidays as needed Prior Experience that Sets a Retail Parts Pro up for Success - 3-5 years of prior automotive parts experience - Proven sales ability with past experience in fulfillment of customer transactions Education - High school diploma or general education degree (GED) Certificates, Licenses, Registrations - ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.