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Road Service Coordinator
2 weeks ago
**Who we are**
Stephenson’s Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**
**Why we’re thriving**
We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and a further 10% over 25 years. That is a large chunk of life to give to a single employer, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.
**How you’ll contribute**
As our **Road Service Coordinator,** you’ll be in a key role coordinating service calls on our Heat Equipment within our Climate Control Division through:
- Overseeing the daily operation of road service calls by working with Road Service Technicians, third party vendors, and customers
- Assisting customers and staff with trouble shooting basic breakdown issues and maximizing productivity to reduce downtime for customer sites
- Providing administrative support for inbound equipment check-in process during the off season
- Coordinating and organizing between our stores and Road Service Technicians to provide consistent road service
- Ensuring Road Service Technicians have all required work order, client, and job site information to complete their service call efficiently and safely
- Offering parts recommendations to prevent stock outs and downtime
- Overseeing the Road Service Technician’s daily productivity, as well as summarizing and reporting this information to the Operations Manager of the Climate Control Division
- Providing technical guidance to staff, technicians and customers and ensuring all technical manuals are easily accessible
- Providing inventory control and returns process support for all inbound equipment during the Road Service off season
- Building strong and effective relationships between staff, stores, and technicians through exceptional communication and organization skills
- Accurately entering and maintaining all inventory control documents in order to preserve the integrity of our Rental Management computer system.
- Ensuring that every customer is treated in the same fair and consistent manner and resolving issues as they arise
- Adhering to and promoting our Company Safety Policies, including wearing required PPE
- Other duties as assigned
**What we’re looking for**
- High School Diploma or equivalent
- Minimum 1 year of experience with Heating/Rental Equipment, road service coordination, inventory administration or similar background
- Basic technical and troubleshooting skills are an asset
- Exceptional interpersonal and communication skills and effectively able to deal with customers in person and on the phone
- Able to multi-task and work effectively in a fast-paced team environment
**Helping YOU Win**
While you are doing what you’re best at for us, we work to **support** you through:
- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options
We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process._
**Job Types**: Full-time, Permanent
**Salary**: $24.00-$25.00 per hour
**Benefits**:
- Dental care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Overtime
Work Location: One location
