Process Improvement Specialist

The Process Improvement Specialist plays a lead role in the development and implementation of comprehensive service-related review efforts aimed at continuous improvement and quality delivery of a diverse bundle of departmental services. The Process Improvement Specialist integrates expertise in process improvement, business analysis, research and analysis, data analysis, project management, change management, and group facilitation into a wide range of complex projects involving multiple stakeholders.

The Process Improvement Specialist works collaboratively with staff across the Department, and organization as required, to identify and act on work priorities, optimize processes and ensure alignment of effort and deliverables. Throughout the course of various improvement efforts, this individual also coaches staff on various research methodologies, as well as process improvement theory and tools. The Process Improvement Specialist continuously demonstrates creativity, initiative, and effective decision-making, along with a commitment to innovation, collaboration and teamwork and the use of advanced interpersonal communication skills.

**As the **_Process Improvement Specialist,_** **you will:

- Provide leadership in the development, delivery and execution of all phases of Departmental continuous improvement projects from initiation to closure.
- Act as a consultant to management in service-related research and review efforts designed to improve operational performance and manage change.
- Conduct and support system monitoring, and performance measurement efforts to determine the effectiveness of ongoing improvements efforts.
- Plan, coordinate and conduct research relative to the continuous improvement of the Department’s service delivery.
- Actively participate as a member of the Strategic Initiatives and Project Development Branch of the Office of the Director, and takes on other duties and special assignments as required.

**Your education and qualifications include**:

- Post-secondary education in a related discipline (Commerce, Business or Public Administration) or equivalent combination of education, training and experience will be considered.
- Minimum of four (4) years prior related work experience in leading process improvement initiatives, including management of large or complex projects.
- Ability to coach and mentor staff with regard to process improvement theory and tools.
- Excellent interpersonal skills with the ability to establish and maintain effective working relationships with internal and external stakeholders.
- Strong communication skills with the ability to facilitate, and prepare and deliver presentations to a variety of audiences.
- Excellent written communication skills with the ability to produce a variety of documents in a concise and accurate manner.
- Excellent organizational skills with the ability to meet deadlines in a fast-paced and changing work environment.
- Strong problem solving, analytical and decision-making skills.
- Proficient in the use of computer software (Word, Excel, PowerPoint, Outlook, MS Project, Visio) with the ability to leverage technology strategically.
- Knowledge of the AMANDA permit tracking system an asset.
- Certificate in Process Improvement Theory and Tools is an asset.
- Certificate in Project Management is an asset.
- Change management training or certification (e.g., Prosci ADKAR) is considered an asset.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.