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Volunteer Coordinator

2 weeks ago

Burlington, Canada Burlington Food Bank Full time

**Volunteer Coordinator**
**Position Summary**:
As a member of the Burlington Food Bank’s team, the Volunteer Coordinator plays a key role in developing and supporting a strong volunteer team that enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner.

This role is directly accountable for overseeing volunteers, volunteer management, and supporting program delivery.

**Reporting Relationship**:
The Volunteer Coordinator reports to the Burlington Food Bank Manager.

**Hours**:
30 hours per week including some weekend or evening hours.

**Key Accountabilities**

**1. Recruitment and Training**:
Identifies, recruits, and trains prospective volunteers for a variety of roles at the Burlington Food Bank.
- Develops a supportive and inclusive team that works together effectively and respectfully
- Responsible for recruitment, onboarding, training, motivating, evaluating, retaining, and celebrating all volunteers
- Works to enhance volunteer orientation materials and ensures volunteers are equipped for success in their roles
- Provides ongoing training opportunities and performance feedback

**2. Volunteer Coordination**:
Oversees the day-to-day coordination of Food Bank volunteers:

- Uses a Volunteer Management System (VMS) (currently Better Impact) to ensure the Food Bank is properly staffed across all services
- Recognizes scheduling gaps and recruits accordingly
- Supports volunteers during shifts, providing direction and encouragement

**3. Program Delivery**:
Supports the effective and efficient delivery of services to clients:

- Regularly assesses service delivery models to improve efficiencies and client experience
- Organizes and assigns tasks for volunteers throughout their shifts
- Engages volunteers in the evaluation and continuous improvement of programs
- Develops polls, questionnaires, etc., to gather client feedback
- Prepares delivery schedules and coordinates with volunteer drivers

**4. Communication**:
Coordinates and contributes to internal and external communication with staff, volunteers, clients, and donors:

- Keeps volunteers informed of events, schedule changes, and opportunities
- Notifies clients of any service or delivery model changes

**5. Events and Activities**:
Coordinates and supports Burlington Food Bank events such as the Ride to Provide, Hunger Action Month, and other program-related activities as required

**6. Other duties as assigned**

**Qualifications**
- Post-secondary education or equivalent combination of education and experience in not-for-profit, food security, or volunteer management
- Compassionate and empathetic towards individuals facing food insecurity, homelessness, and marginalization
- Strong organizational, communication, and leadership skills
- Knowledge of food safety regulations and best practices
- Ability to work collaboratively with diverse groups including volunteers, staff, donors, and community members
- A second language is an asset
- Crisis management education and/or experience is an asset
- Experience in the non-profit sector, food distribution, or a related field is an asset

**Hours**: 30 hours per week
**Salary Range**: $34,000 - $40,000

**Accessibility Commitment**

**Please Note**:
We thank all applicants for their interest; however, **only those selected for an interview will be contacted.**

**Job Type**: Part-time

Pay: $34,000.00-$40,000.00 per year

Expected hours: 25 per week

**Education**:

- DCS / DEC (required)

**Experience**:

- non-profit: 3 years (required)

Work Location: In person