Customer Service Representative

We’re looking for a **Customer Service Representative (CSR)** (for freight transportation) who’s energetic, positive, and ready to make a difference

**Only Canadian citizens or Permanent Resident holders need apply.**

The Customer Service Representative will be providing exemplary service to HEART LOGISTICS INC. clients in order to meet or surpass customer expectation. The CSR will be responsible for creating world class experience by interaction with the customers, responding to orders, inquiries, concerns and general requests. This will include but not be limited to communication with the transportation, vendors and suppliers ensuring the quality assurance checks are completed and maintained in order to provide excellent customer satisfaction.

**KEY ACCOUNTABILITIES**:
**Responsibilities and Duties**:

- Provide and negotiate rates to customers.
- Source carriers to move customers freight domestically and cross border.
- Booking and scheduling inbound shipments.
- Understanding Customs documentation.
- Accurately enter details into database in a timely manner.
- Responsible for ensuring seamless and efficient scheduling of pick-ups and deliveries.
- Trace carriers at all times and provide updates to customers.
- Provide excellent customer service
- respond to all inquiries or requests, resolve issues, find new carriers to recover loads if required.
- Advise customers of any changes in delivery or pick-ups.
- Other duties as assigned.

**KNOWLEDGE AND SKILLS REQUIRED**:

- Minimum 3-5 years of experience working as a rates coordinator in transportation industry.
- Proficient in Microsoft Office: Excel, Word and Outlook, Loadlink.
- Excellent verbal and written communication skills.
- Ability to problem solve.
- Cope well under pressure in a fast-paced and dynamic environment.
- Build and maintain strong relationships with vendors and customers.

**Company Capabilities Knowledge**:

- Understand and represent the full offerings potential of the ITN Group of Companies and HEART LOGISTICS INC.

**COMMUNICATION**:
The ability to communicate effectively (both orally and in writing) with all members of ITN TRANSBORDER/ HEART LOGISTICS/ HEART LOGISTICS, ITN and all external resources.

**Internal**:

- Customer Service Supervisor.
- Operations Management.
- Transportation Management.

**External**:

- Clients existing and potential.
- Service providers.

**About ITN Logistics**:
ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars - commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based - with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding - Worldwide Industrial Project Management - Worldwide Transborder Transportation - USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.