Inside Sales B2B Support

2 weeks ago

Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and warehouse teams.

**Main Responsibilities**:

- Supervise and process customer transaction
- Provide knowledgeable answers to questions about products, pricing, availability and understand each customer's needs
- Maintain and update contact accuracy
- Supervise accuracy of information entered in orders
- Prioritize customer tickets and release requests to teams
- Offer customer alternative products
- Track shipment status for customers
- Collaborate with internal and external sales teams on customer service projects

**About you**:

- Excellent organizational and time-management skills
- Excellent communicator and listener
- Proven ability to effectively manage multiple projects and priorities
- Self-motivated and collaborative

**Qualifications**:

- Previous experience (2-5 years) with B2B Customer service, inbound sales roles
- Previous experience in Retail hardware and/ or Industrial distribution channels
- Must be bilingual and be proficient in French and English
- Detailed oriented
- Good knowledge of MS (Word, Excel, PowerPoint)
- Experience in project management and Sales CRM
- Team player with excellent interpersonal skills
- Customer facing and professional

**Schedule**:

- 9 am to 5 pm
- 75% desk position (no remote working), 25% on-site with VP

**Working at Condor...**
- Friendly and dynamic team
- Casual dress code
- Laid back culture
- Growth opportunities
- Competitive salary
- On-site parking

**Location**:
Company located at the corner of Notre-dame street East and highway 25 service road. Accessible by public transportation.
- Metro L'Assomption and bus #33
- or Metro Langelier and bus #22

**Starting date**:

- as soon as possible

**Job Types**: Full-time, Permanent

Pay: $17.00-$22.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Paid time off

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

Application question(s):

- Do you live in Montreal ?
- work authorization

**Location**:

- Montréal, QC H1N 3T3 (required)

Work Location: In person

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