Dispatcher

2 weeks ago

Langley, Canada PWTransit Full time

**Dispatcher**

Are you a skilled professional with a passion for customer service and logistics? We are looking for a dedicated and highly organized Dispatcher to join our team in Langley, BC. This role is ideal for someone who thrives in a fast-paced environment and takes pride in ensuring efficient scheduling and coordination for passenger satisfaction.

**Position Overview**

Reporting to the General Manager, the Dispatcher is responsible for scheduling and coordinating a team of 40+ drivers, managing driver and vehicle assignments, and ensuring reliable daily service.

This is a full-time position (40 hours per week), Monday through Friday during the afternoons and evenings. Exact shift times will be determined based on operational needs.

**Compensation**: $26.00 - $28.00 per hour

**Key Responsibilities**
- Perform dispatch duties, as directed by the General Manager
- Receive and respond to emergency assistance or service requests from dispatched resources
- Prepare daily operator work and run schedules, aligning with company and partner objectives
- Communicate effectively by providing clear and concise instructions, updates, and directions
- Advise personnel on route or traffic issues that may impact operations or customer service
- Relay work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment
- Ensure compliance with laws, regulations, and company policies, completing necessary documentation
- Address customer and staff concerns, answering questions and handling requests professionally
- Maintain accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation
- Order necessary materials and supplies for dispatch activities and assist with day-to-day administrative tasks
- Retrieve AVL (Automatic Vehicle Location) data and print maps as needed
- Track vehicle mileage, fuel usage, repairs, and expenses, generating reports as required
- Process and update payroll adjustments throughout the sign-up period

**Qualifications**
- High school diploma or equivalent
- Previous experience in a Dispatch role considered an asset
- Administrative or office experience preferred
- Experience with electronic dispatch software considered an asset
- Ability to remain composed and professional in high-pressure situations
- Excellent communication skills with strong attention to detail
- Strong organizational and time management abilities
- Diplomacy and tact when handling customer and employee interactions
- Proficiency in Microsoft Word, Excel, and Outlook

**Job Types**: Full-time, Permanent

Pay: $26.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Evening shift
- Monday to Friday

Work Location: In person

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