National Property Claims Adjusters

Together, we are Aviva.

Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Are you looking to start or grow your career in insurance? Whether you're new to the industry or a seasoned professional, we have exciting opportunities for National Property Claims Adjusters at Junior, Intermediate, and Complex levels.

Aviva Canada is committed to making sure our Atlantic Canada has a driving presence with local adjusters assisting our Atlantic Canadian customers. We are currently looking to expand and build out this team, recruiting adjusters with all levels of experience. These opportunities are an excellent way for you to start or grow your adjusting career here in Atlantic Canada.

If you are interested, please review below and apply, we can discuss where and at what level you might be able to fit into this Atlantic Property Team.

What You’ll Do (All Levels):
- Support our claims customer demand through a call-center or phone/text environment.- Investigate and negotiate property claims in accordance with Aviva's procedures and guidelines.- Confirm coverage and compile FNOL (First Notice of Loss) information.- Ensure data accuracy and issue payments to vendors, insureds, and experts.- Analyze estimates, value claims, and negotiate settlements.- Provide prompt, exemplary customer service and keep stakeholders informed.- Prepare correspondence including Critical Path, Proof of Loss, and reservation of rights letters.- Recognize questionable claims, subrogation, and risk opportunities.- Review case law to determine liability.- Meet performance expectations and contribute to team success.- Adhere to attendance and operational policies.

Role-Specific Responsibilities:
Junior Adjuster:
- Handle standard property claims with support and training.- Participate in a comprehensive training program.- Strong Customer service abilities- Support during high-volume catastrophes.

Intermediate Adjuster:
- Manage more complex residential property claims.- Handle liability and condominium claims.- Work independently within a fast-paced environment.- Support during high-volume catastrophes.

Complex Adjuster:
- Handle complex personal and commercial property claims.- Provide expert guidance to peers and stakeholders.- Manage large losses, business income, builder’s risk, and other specialized claims.- Support during high-volume catastrophes.

What You’ll Bring:
Junior:
- 1-3 years of insurance, call center, or customer service experience.- Strong communication and organizational skills.- Continuing dedication to education and willing to participate in CIP courses.

Intermediate:
- 2+ years of property claims experience.- Experience with moderate water, fire and condo claims.- CIP completed or in progress.

Complex:
- 5+ years of property claims experience, including large losses and commercial claims.- 2+ years of first-party commercial claims experience.- CIP/FCIP preferred; Atlantic licenses required.- Strong critical thinking and stakeholder coordination skills.

Assets for All Roles:
- Claims adjusting licenses in (NB, PEI and NL).- Strong computer proficiency (Guidewire, Excel, Word, Outlook).- Bilingualism (English/French) or knowledge of Cantonese, Mandarin, Korean, Punjabi.

What you’ll get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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