Claims Leader

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

What you'll do:
- Identify, assess and retain the best possible talent to strengthen our business- Understand and know our people, support training and develop their capability in the role and work with the them to support career aspirations while manage performance- Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.- Lead effectively and positively through implementation of change.-
- Ensure technical development of claims file handlers- Create an environment dedicated to outstanding customer outcomes and champion the improvement to service- Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.- Customer demand analysis - assist in identifying the root cause of “waste and failure”- Be “in the work” to understand our people’s capability, our unit’s performance.- Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight and expertise of the frontline to resolve how we improve our overall performance, results and the customer’s journey.- Participate in the Quality assurance programme for your team. Identify and ensure training is addressed in a timely and effective manner.- Fully understand and mitigate internal and external claims risks you are accountable for managing, meet our compliance obligations and measure how our team meet those requirements- Take full responsibility for the results of our team, how they contribute to the overall companies performance and understand the consequence and impact of key decisions you make- Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our culture- Expert understanding of the claims experience while understanding the technical strategic direction for the claims file- Look for new and incremental ways to improve things every day for the customer- Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance- Maintain the accuracy and integrity of the financial information captured in Aviva systems- Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures- Find opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business- Lead change initiatives for the team and business function

What you'll bring:
- CIP or FCIP Industry designation or in the process of obtaining - Mandatory- Full Adjuster License for all Atlantic provinces or in the process of obtaining - Mandatory- University Degree or College Diploma or equivalent Property technical work experience- 2 + years previous leadership experience- 5 + years of working in Claims / insurance proven experience with a solid understanding of Auto- Leading people through change- Performance management and career development of others- Call Centre / First Notice of Loss Catastrophic Event experience- Technical competence in Personal and Commercial insurance- Excellent verbal and written communication skills- Computer proficiency; Excel, Word, PowerPoint, Outlook- Ability to gain insight from data to improve the performance of our people- Sound decision making and problem solving skills- Role model our values: Care, Commitment, Community, Confidence- Lead with courage, authenticity, vulnerability and be present- Lead our people as a specialist and provide in-depth advice- Instill confidence in our people to develop them in their role and support their future career aspirations- Understand what matters to our people- Create an environment of challenge and open dialogue to foster great conversations which move the business forward and achieve better outcomes- Demonstrate a high level of initiative and ambition to improve our service, environment and financial outcomes.- Think critically and collaborate with all partners to get the best outcomes.- Your enthusiasm is infectious and you challenge status quo, find solutions to problems and go the extra mile for our customers and people

What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks + the opportunity to buy an extra week.- Exceptional Career Development opportunities.- We’ll support your professional development education- Hybrid working model