Store Manager

4 days ago

Edmonton, Canada The Colombian Full time

We are **The Colombian**. We are a values-based company and our expectations are to be intentional with our values.
- We pursue excellence
- We work as a team
- We are grateful
- We put on the show

The Colombian is seeking a Store Manager for their high volume, fast-paced, flagship location in Edmonton. We love coffee, we are passionate about people and we use coffee as a catalyst to create community. We are a values based company who is focused on retail growth, looking for the right applicant who can take ownership over our cafe, working within a multi-cafe structure.

Successful applicants for this role will be required to attend multiple in-person interviews and a trial shift.

Summary:

- 40 hr/week salaried position
- The Store Manager partners with the Operations Manager and the Director to ensure a seamless operation of the cafe and to meet and exceed the goals of the business by ensuring alignment with the mission and vision of The Colombian.
- This is a hands-on position, responsible for leadership of cafe operations with customer service at the forefront
- A successful store manager at The Colombian will have a positive, solution driven mindset, ownership over the store, and eagerness to work within the values of The Colombian.

A successful Store Manager will:

- Manage inventory, personnel, and day to day operations of the store
- Lead on shift training for new-hire shadow shifts, assist with off-shift, after hours beverage training. Maintain a Training Passport with each new employee.
- Set the example to the whole team of how The Colombian greets and takes care of customers. Provide a high level of customer service with the company values as the guiding principles. Guides the cafe team with wording, vocabulary, and demeanor.
- Have complete and ongoing awareness of current menu, merchandise and coffee options for the purpose of teaching and guiding the team and customers in their experience.
- Prepare foods, beverages and baked goods to the high standard laid out by owners and Operations Manager. Communicate and maintain standards with all employees.
- Looks for ways to improve customer experience through presentation of menu, cafe, and cleanliness.
- Clean and maintain the desired environment adhering to AHS regulations. Cafe is kept organized, tidy, and well-stocked under their watch.

**Requirements**:

- Customer Service experience: 2 years
- Food safety experience: 1 year
- Inventory management and Merchandising experience: 1 year
- A strong interest in customer experience
- Strong time management, organization, and problem solving skills

**Benefits**:

- Full time, permanent, Salaried position
- Shared tip pool
- Extended health and dental care
- Leadership training
- Store discount
- Company perks

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Weekend availability

Supplemental pay types:

- Tips ($6/hr)

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Job Types**: Full-time, Part-time

Pay: From $40,000.00 per year

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person

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