Service Technician

6 days ago

Oakville, Canada Swish Maintenance Limited Full time

PURPOSE OF JOB
Maintains customer satisfaction by ensuring timely equipment service including but not limited to emergency repairs, planned maintenance, pre-and post-delivery inspections, training and general customer service as it pertains to equipment service.
PRIMARY DUTIES AND RESPONSIBILITIES
- Responsible for servicing and repairing industrial and commercial equipment (small motors) including electrical problems in house and on-site
- Responsible for inventory control of replacement parts and equipment
- Responsible for care, maintenance, stocking and general housekeeping of service van
- Responsible to complete all scheduled service calls based on service procedures
- Responsible to assist with any Industrial equipment demonstrations/rentals required by sales, staff, management or customers
- Responsible and accountable for hours spent on outside or in house service calls
- Responsible and accountable for all paperwork done on outside or in house service calls
- Responsible to reduce customer down time through Planned Maintenance Agreement sales
- Responsible to assist, when required, with all service related inquiries
- Responsible to report any injuries incurred in-house or off-site while performing service-related duties
- May be required to perform after hours’/weekend emergency Industrial Service repairs
- Reports to Branch Manager

PLANNING AND BUDGETING
- Daily and monthly planning of service work orders assigned to the technician ensuring customer work orders are completed within 7 days where circumstances beyond the control of the technician are not a factor

PHYSICAL DEMANDS / WORKING CONDITIONS
- Conditions may cause some stress or physical discomfort due to exposure to:

- Repetitive lifting-Temperature variations
- Time constraints-Moving product more than 50 lbs.
- Moderate intensity activities add up to an average of four to six hours a day
- High intensity physical activities add up to and average of four to six hours a day
- Travel required

RECOMMENDED QUALIFICATIONS

**Experience**:

- Clean Drivers abstract
- Commercial level of acquired technical/mechanical knowledge such as small engine or automotive technician.
- WHMIS and TDG training required (company will provide training)
- Good organizational skills and clerical abilities as you will be responsible for maintaining a fully stocked parts department.
- Ability to handle powered machinery
- Ability to do basic math, problem solve
- Unique problems are passed to Operations Lead or Service Manager
- Ability to handle customer service inquiries
- Interpersonal skills to communicate with customers, staff and suppliers in a pleasant and professional manner
- Motor skills to operate computer, Custom software, phones, debit and interac machines
- Minimum of 2 years’ motor and electrical experience

**Education**:

- Minimum High School Diploma

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

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