Quality System Specialist

Ready to build your career? We want to hear from you._

Reporting to the Quality Management System Chief, the Quality System Specialist (QSS) is responsible for supporting the field and administrative teams on systems under the responsibility of the Quality function. Among other things, the QSS acts as a technical expert on systems to train and assist users according to their needs and to support them in case of system failure or limitation. The QSS ensures the stability and performance of processes and proposes improvement opportunities, providing support as needed. They keep various reports and dashboards up to date and perform accountability reporting.

**What You Will Do**

**Analysis and Evaluation**
- Collect and analyze user needs and existing processes within the scope of mandates and propose potential improvements.

**Optimization and Monitoring**
- Participate in the design and implementation of improvements to increase the efficiency of current practices or to adapt to operational needs.
- Monitor system updates and innovations.

**Planning and Coordination**
- Participate in the planning of recurring activities (training, follow-up committee) and be an ambassador for deployed initiatives.
- Work with different teams to identify improvement opportunities and participate in, or even lead (depending on the scope of the initiative), improvement initiatives.

**Training and Support**
- Train, coach, and support staff on systems (features and supported processes) related to their responsibilities and tasks, and assist users in deepening their knowledge of the systems (as needed).
- Support users in case of system failure or in finding alternatives due to system limitations.
- Participate in the design of training and the writing of technical documentation.
- Conduct site visits and support project teams.

**Monitoring and Reporting**
- Participate in identifying key parameters to measure process performance.
- Update records and dashboards, monitor process performance, and prepare reports for accountability purposes.

**This role could be for you if you have**
- Minimum of 2 to 3 years of experience in a similar role.
- College diploma (DEC) in civil engineering, industrial engineering, or a related field in construction.
- A good understanding of technical languages and compliance standards is essential.
- Proficiency with various computer systems; Experience with CRM, ERP including SAP (no development required).
- Basic project management knowledge: Understanding of project management principles.
- Support experience: Technical support experience with various internal and external collaborators.
- Communication: Excellent written and verbal communication skills in French and English.
- Teamwork: Ability to collaborate with different teams and lead initiatives to completion.

**Why You Should Apply**

For the past four years, we've proudly held the distinction of being one of **Canada's Top 100 Employers.**

**Who We Are**

We are Pomerleau, a national leader in the construction industry, specializing in building, civil and infrastructure, and major projects throughout Canada. For over 60 years, our team has worked hard to not only build amazing communities but also an environment where our employees can learn, develop and most importantly, THRIVE

Our foundation is built upon our 5 core values that champion innovation, love, authenticity, excellence, and adaptability. We believe that our success hinges on cultivating and fostering a dynamic company culture. At Pomerleau, we are more than just a workplace; we are an energetic organization that thrives on collaboration, professional development, and most importantly, having fun

Join us on a journey where your ambitions are nurtured, your ideas are valued and your colleagues are genuine friends. Together, we will create an environment that inspires greatness and transforms ordinary days into extraordinary experiences.

At Pomerleau, we are dedicated to developing a respectful and inclusive workplace. We believe that everyone deserves an equal opportunity to achieve, succeed, and be their authentic selves. We celebrate our differences as strengths, welcoming and encouraging all applicants.

We are committed to adapting and providing special accommodations to anyone with disabilities throughout any stage of the recruitment process. Please contact one of our recruiters directly to discuss how we ensure you are supported throughout the recruitment process.