Itinerant Housing Case Manager

**Job Title**: Itinerant Housing Support

**Status**:Full-time Permanent Position: 40 hours per week; flexible hours; may involve evening and weekend hours; on-call

**Position Start Date**:TBD, As soon as possible.

**Position Reports To**: Housing Manager/Program Director

**Purpose of Position**: Responsible for provision of full, individualized, case management and mentoring services for homeless clients reintegrating into housing; including providing access and information on acquiring basic needs, advocacy for clients, assistance building positive social supports and networks, securing, and maintaining support services.

**Location**:133 Simcoe Street South, 454 Bloor Street, 440 Bloor St., and various locations in Durham Region

**Educational Qualifications**:This position has a minimum educational requirement of an Undergraduate Degree from a recognized University in a directly applicable field and a minimum of two years progressive work experience in the social service sector.
Certification in Mediation would be an asset. Demonstrated excellent administrative skills and highly proficient in de
- escalation, mediation and crisis intervention techniques.
Knowledge of addictions and mental health issues and an understanding of the issues of homelessness and vulnerable populations would be important assets.

**Additional Requirements**:

- Demonstrated understanding of accepted standards of Case Management practices and protocols
- Previous experience with a high-needs population will be considered an asset.
- Ability to work independently as well as within a multi-disciplinary team
- Ability to maintain a flexible work schedule and to multi-task
- Ability to relate to homeless individuals and to establish relationships of confidence and trust
- Proficiency in computer keyboard and Microsoft Office.
- Excellent interpersonal and communication skills
- Standard First Aid/CPR and CPI is required and must be maintained
- Possess a positive, approachable manner and ability to represent the organization in a professional manner at all times
- Demonstrated understanding of, and ability to manage, boundaries and professional ethics
- Demonstrated understanding of mediation and conflict resolution techniques
- Excellent oral and written communication skills
- Possess and maintain a valid driver’s license and a clean driver’s abstract. Access to a reliable vehicle and insurable on company vehicle.
- Ability to successfully pass and maintain an (in-house) Enhanced Reliability Screening
- Knowledge of current legislation affecting tenancies such as the Residential Tenancies

Act and Housing Services Act.
- Proficiency in computer keyboarding and computer software
- Maintain a sound knowledge of community resources related to housing, legal information, social service issues, mental health and addictions issues which are relevant in making effective referrals
- Maintain confidentiality of all information related to the position
- Attend shift change, staff meetings, training and other meetings as required and assist with orientation and training of new staff
- Ability to use intervention and therapeutic skills in an adaptable way to motivate individuals

**Responsibilities**:
**Support and Mentoring**
- Discuss and assess client’s concerns and needs in order to provide support, information, referrals, skill enhancement, and advocacy with or for them as deemed necessary for the benefit and stability of the client.
- Provide mentoring supports for daily living skills such as grocery shopping, money management, budgeting, cooking skills, social interaction skills, public transportation, personal hygiene and preventive health care, housekeeping, time management. Through one-on-one mentoring and group workshops.
- Promote supportive social connections through encouraging participation and providing access to support groups, recreational outings, community gardens, interests, hobbies, vocational and educational opportunities and volunteering.
- Develop and Facilitate programs, activities and workshops for clients that promote and encourage positive and supportive social connections. Implement a schedule of activities, gatherings, and workshops; providing transportation to these events to ensure better access.
- Facilitate tenant meetings.
- Act as liaison and advocate for individuals at imminent risk of homelessness with the community and partner agencies to promote and encourage a wrap-around approach for more effective support.
- Educate and empower individuals to better utilize community resources and services available to them to assist in sustaining stable housing in the community.
- Provide individualized support based on the clients’ needs that results in a measurable increase in self
- confidence, esteem, awareness, and self
- sufficiency.
- Supporting, transporting, and advocating for clients at appointments as required.
- Facilitate and maintain a process for managing conflicts. Participate in negotiat