Street Outreach Case Manager

Bargaining Unit Position
External Posting

Job Title: Street Outreach Case Manager

Status: Full-time, 40 hours per week. Flexible hours, including weekend and evening hours

Position Reports To: Community Outreach Manager

Working Conditions: Outside in all seasons of weather, in isolated and rough areas at times, may be exposed to biohazardous materials, conditions, etc., manual dexterity required to use desktop computer and peripherals; moderate physical activity including standing, sitting, lifting; extensive walking.

Educational Qualifications: This position requires a minimum educational requirement of an Undergraduate Degree from a recognized University in a directly applicable field and at least one year of progressive, related work experience in the social service sector. Certification in Mediation an asset.

**Additional Requirements**:

- Demonstrated understanding of accepted standards of Case Management, Housing First, and Harm Reduction practices and protocols.
- Previous experience with a high-needs population.
- Ability to work independently as well as within a multi-disciplinary team.
- Ability to maintain a flexible work schedule and to multi-task.
- Ability to relate to homeless individuals and to establish relationships of

confidence and trust.
- Standard First Aid/CPR and CPI is required and must be maintained.
- Possess a positive, approachable manner and ability to represent the organization in a

professional manner at all times.
- Demonstrated understanding of, and ability to manage, boundaries and professional
ethics.
- Demonstrated understanding of mediation and conflict resolution techniques.
- Excellent oral and written communication skills and strong interpersonal skills.
- Possess and maintain a valid driver's license and a clean driver's abstract. Access to a

reliable vehicle and insurable on company vehicle.
- Ability to successfully pass and maintain a criminal reference check.
- Knowledge of current legislation affecting tenancies such as the Tenant Protection Act

and Social Housing Reform Act.
- Proficiency in computer keyboarding and computer software.
- Maintain a sound knowledge of community resources related to housing, legal

information, social service issues, mental health and addictions issues which arerelevant in making effective referrals.
- Maintain confidentiality of all information related to the position.
- Attend shift change, staff meetings, training and other meetings as required and assist

with orientation and training of new staff.
- Ability to use intervention and therapeutic skills in an adaptable way to motivate
individuals.

**Responsibilities**:
**Support and Mentoring**
- Discuss and assess client's concerns and needs in order to provide support,

information, referrals, skill enhancement, and advocacy with or for them asdeemed necessary for the benefit and stability of the client.
- Make face-to-face contact and engage those who are living on the streets and in tent communities throughout the Region of Durham
- Provide mobile on-site assessments including provision of outreach supplies, referrals and transportation to safe shelters and community services
- Provide intervention services in the event of crisis and contact appropriate authorities when necessary
- Offer harm reduction strategies as well as abstinence strategies based on participants intentions and stated needs;
- Provide mentoring supports for daily living skills while living in the rough.
- Promote supportive social connections through encouraging participation and

providing access to support groups, churches or religious groups, recreationaloutings, community gardens, interests, hobbies, vocational and educationalopportunities and volunteering.
- Work co-operatively with police and by-law along with city regional staff
- Provide referrals and warm transfers to all appropriate social and health related services based on participant wishes;
- Educate and empower individuals to better utilize community resources and

services available to them to assist in achieving stable housing in thecommunity.
- Provide individualized support based on the clients' needs that result in a
measurable increase in self
- confidence, esteem, awareness, and self-sufficiency.
- Supporting, transporting, and advocating for clients at appointments as required.
- Encourage and coordinate resources for clients who require additional supports.
- Other duties as assigned.

**Administration**
- Complete comprehensive client need assessments and service plans, including identification of areas of need, goal development, and achievement strategies. Maintain all client files to legally accepted standards.
- Develop evaluation tools to assess client progress and effectiveness of the service plan.
- Initiate/attend Case Management meetings with other service providers as required.
- Compile and manage a database of community supports and programs, requirements for
- Maintain and update knowledge of relevant leg