Service Manager

6 days ago

Saskatoon, Canada Fort Garry Industries Full time

Fort Garry Industries (FGI) was founded as Fort Garry Tire & Vulcanizing in 1919 in Winnipeg, MB. Today, we are Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

**Fort Garry Industries has an exciting opportunity for a Service Manager to join our team at our Saskatoon branch.**
- **_A highly competitive wage + bonuses_**:

- Extended Health Care
- Health Spending Account
- Dental/Vision Benefits
- Employee Assistance Programs
- DPSP and RRSP
- Casual Dress Code
- Fun and supportive work environment
- Continuous learning

**Duties and Responsibilities**:

- Plan work schedules and assign duties to maintain adequate staffing levels and ensure that activities are performed safely and effectively.
- Oversee operations in shop to ensure compliance with quality standards
- Keeping informed of all vendor updates, warranty policies and product changes to maintain effectiveness in this role.
- Conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Review open work orders and resolve issues to ensure successful resolution to outstanding issues.
- Be aware of Top Service Accounts, key branch accounts and company accounts. Contact key individuals at the Top Service Accounts.
- Find new opportunities for sales of new and existing products
- Provide a safe and healthy workplace in accordance with FGI polices and COR requirements
- Execute FGI customer service standard.
- Engage with service shop customers, address issues and resolve, ensuring customer satisfaction.
- Support and lead service shop activities for staff including hiring, training, scheduling, coaching, evaluating and attendance

**Qualifications & Experience**
- A high school diploma or GED
- Journeyman ticket an asset
- 3+ years of working experience as a Service Manager or a similar role in similar industry an asset combined with demonstrated exceptional customer service and sales
- Related experience in high volume customer service preferably in automotive, or heavy-duty parts service
- Demonstrated good leadership, problem solving and team building skills

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