Support Specialist Co-op

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program - convert your recognition points into gift cards
- Employee Assistance Program - offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career

**We are looking for a talented individual ** To join our team as a Support Specialist Co-op to help deliver a residential Demand Response program in Ontario. Demand Response is a growing program offering across Canada that allows utilities manage energy during periods of peak demand; allowing for a more reliable and adaptable energy supply. We are a collaborative team who are dedicated to delivering and advancing Demand Response programs. As a Support Specialist Co-op, you will work with the public to support their journey through enrolment and participation in our Demand Response programs. You will handle incoming communications and support the management of program data.

**This is a 4 month co-op placement starting in May and ending in August.**

**You’re a great fit if you can**
- Respond to customer inquiries across channels, resolving challenges with scripts and knowledge.
- Identify customer needs, provide solutions, and cross-promote products.
- Make outbound calls to program applicants as needed.
- Accurately document customer interactions in the database.
- Aim for first-call resolution in every interaction.
- Support customer account maintenance processes.
- Contribute to process improvements in a collaborative environment.
- Follow Standard Operating Procedures and maintain professionalism in all settings.
- Learn new tasks and meet utilization goals set by your supervisor.
- Actively support and develop the CLEAResult culture.
- Perform additional responsibilities as required.
- Active enrollment in a post-secondary education program in either Business, Administration, or Environment
- Previous customer service experience
- Proficient in Microsoft Office, specifically Excel and Outlook
- Strong communication skills both verbal and written

**Compensation**:
$23/h

**Compensation Range**

$17.30 - $27.70
**Currency**

CAD
**Type**

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

**Equal Opportunity Employer**

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.