Manager, Quality and Continuous Improvement
7 days ago
Multy Home LP is a prominent global manufacturer of floor covering and outdoor living products, with manufacturing and distribution facilities in Canada, Poland and the U.S.A. We believe in sourcing sustainable or recycled material wherever possible in our production.
Every year, Multy Home diverts 3 million tires and 15 million water bottles from landfill. Creating beautiful, eco-friendly, useful products for homes and gardens everywhere is what we do
Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise, and teamwork of our employees.
**Position Overview**:
Reporting to the VP of Operations, this role will lead the design, implementation, execution and ongoing improvement of the organization wide quality system and continuous improvement activities. The primary work location is in our Concord, Ontario facility.
**What you'll be responsible for here**:
- Execute the overall strategy, objectives, and long-term goals of an integrated quality function.
- Define, implement and lead an overall end to end corporate quality management system that meets Multy Home and our customers’ requirements. This includes management policy and review, design review, vendor and material selection and testing, manufacturing and distribution process controls finished goods inspection, returns management, employee training, and corrective and preventive action.
- Lead the execution of internal and customer quality audits at company and third-party manufacturers
- Visit internal and 3rd party factories frequently (up to weekly) to sample product, audit, and ensure the quality system is producing conforming product.
- Champion and promote a culture of quality.
- Interpret, recommend, and execute modifications to strategies and policies related to quality performance.
- Maintain strong customer relationships and acts as a liaison with customers to understand and improve company quality performance and partnerships.
- Responsible for the overall supply chain quality and performance.
- Identify, plan, lead and coordinate continuous improvement activities (i.e cost and customer service). Train on quality tools as needed
Note - The initial focus of the role is to implement a quality system, including a corrective and preventive action process. The quality system implementation is expected to be close to full time work and require approximately ½ yr to 1 ¼ yrs. Some continuous improvement work will occur as part of corrective and preventive action during the implementation. Once the implementation is complete, the quality system workload is expected to decrease, and time will be available to increase continuous improvement activities.
**What You'll Bring To The Team**:
- 5+ years of related experience in a manufacturing environment
- Post-secondary education.
- Formal quality education preferred
- Experience implementing and improving a quality system
- Experience leading quality management systems & customer quality audits.
- Internal auditing skills.
- Strong verbal and written communication skills and a collaborative approach.
- Leadership, influencing & problem-solving skills.
- Proven project management and implementation skills.
**Travel**
- Frequent (up to weekly) day trip visits to factories within the Greater Toronto area
- Up to 20% overnight travel to factories within Canada and USA
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