Bilingual Customer Service Representative/wfh-représentant Bilingue Du Service à La Clientèle/wfh

**NCRi is Growing - Join Our Team as a Bilingual Customer Service Representative (100% REMOTE & SUNDAYS OFF)**

NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, with over 13 years of experience delivering top-tier outsourcing solutions to businesses. We are expanding and looking for a motivated, team-oriented, and performance-driven Bilingual Customer Service Representative to join our dynamic and growing family. This is a fantastic opportunity to join a dynamic team and provide exceptional service to potential customers, existing clients, and merchant partners.

**Who Are We?**

National Credit Recovery Inc (NCRi) is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients, leverage a consultative approach to deeply understand our client’s brands, and design customized solutions to complex customer challenges.

**What You Will Be Doing**:

- Respond to customer and merchant inquiries, identifying ways to meet their immediate and future needs.
- Develop strong problem-solving skills to provide fast, reliable assistance whenever customers and merchants require support.
- Ensure compliance with all necessary procedures and protect customers' confidential information.
- Participate in team training sessions and complete weekly update-modules to stay informed about product updates and company developments.
- Continuously grow and learn through cross-training, mentoring opportunities, and staying updated on product knowledge.

**Why You Will Love Working Here**:

- **Award-winning culture**: Join a fast-growing and highly recognized company.
- Innovative learning environment: Benefit from ongoing training, mentorship, and development opportunities.
- **Work From Home**: Work remotely from home.
- **Competitive compensation**: Receive a competitive salary, commensurate with experience, along with a comprehensive benefits package.
- **Sundays OFF**
- **Corporate discounts**

**Home Office Equipment Requirements**:

- The home office must be private, free from distractions, and capable of handling highly confidential information.
- A high-speed internet connection is mandatory, with a minimum download speed of 50 Mbps and upload speed of 20 Mbps. An Ethernet cable must connect the computer directly to the modem.

**Qualifications**:

- **Experience**: At least 6 months of inbound customer service experience in a contact center.
- **Language Skills**: Excellent oral and written communication skills in both English and French.
- **Customer-first mindset**: A passion for solving moderately complex customer issues.
- **Work environment**: Ability to work in a quiet, private home office space without background noise.
- **Technical readiness**: Ability to hardwire (Ethernet) company-provided equipment directly to your home router.
- **Availability**: Flexibility to work full-time rotational shifts based on business needs and special circumstances.
- **Technical proficiency**: Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook is an asset.

**Application Process**:
If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

**NCRi est en pleine croissance - Rejoignez notre équipe en tant que représentant du service client bilingue (100 % À DISTANCE ET LE DIMANCHE OFF)**

NCRi est une société leader d'externalisation des processus d'affaires (BPO), dont le siège social est au Canada, avec plus de 13 ans d'expérience dans la fourniture de solutions d'externalisation de premier plan aux entreprises. Nous sommes en pleine expansion et recherchons un représentant du service à la clientèle bilingue motivé, axé sur l'équipe et axé sur la performance pour rejoindre notre famille dynamique et grandissante. Il s'agit d'une fantastique opportunité de rejoindre une équipe dynamique et de fournir un service exceptionnel aux clients potentiels, aux clients existants et aux commerçants partenaires.

Qui sommes-nous ? National Credit Recovery Inc (NCRi) est une organisation mondiale de gestion de l'expérience client, alimentée par le numérique et dispensée par des humains, avec plusieurs emplacements au Canada et à l'étranger. Nous proposons une large gamme de solutions commerciales pour aider les entreprises