Client Services Specialist

**Position Closing Date**: September 15, 2025

**Number of Positions**: One (1)

**Type of Position**: Full-time Permanent

**_Who is Redstone, and What’s Our Mission?_**
Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading

**_Your Role in Our Journey:_**
As our Client Services Specialist, you’ll play a key role in delivering exceptional client experiences and strengthening relationships with stakeholders. You’ll be responsible for managing a wide range of services - including Board support, certification and accreditation, committee administration, meeting management, and membership programs. Reporting to the _Team Lead, Client Services_, your work will directly impact our clients’ success and community connections. If you’re passionate about client service, and building strong partnerships, we can’t wait to meet you

**_Your Role in Action:_**
- **Client Relationships**:Collaborate across Redstone’s departments to ensure projects run smoothly and effectively. Support volunteer committees and Boards of Directors on various initiatives, building trust and ensuring client satisfaction;
- **Board & Committee Support**: Provide full support for board and committee meetings, including scheduling, preparing agendas, taking minutes, creating action plans, and following up on deliverables;
- **Administration**: Manage a high volume of daily inquiries across inboxes, phone lines, and meetings for a diverse client portfolio. Maintain accurate and up-to-date databases (membership, sponsorship, attendee, etc.) and ensure timely handling of client mail;
- **Membership Services**: Oversee membership registrations and renewals. Run certification and accreditation programs, including exam proctoring, scoring, and delivering results;
- **Member Engagement**: Lead member communications such as announcements, e-newsletters, campaigns, and website updates. Prepare and share regular reports on membership and engagement trends with clients; and
- **Event Support**: Provide onsite support to the events team during high-volume periods to ensure smooth client experiences.

**_You’ll thrive in this role if: _**
- You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
- You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field; and
- You have 1-2+ years of experience in a client-facing role in either administration, corporate events including meetings and conferences, or project coordination.

**_ Serious bonus points if:_**
- You have experience working with association management companies, or agencies; and/or
- You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or
- You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

**_ Compensation Expectations for the Role:_**

Starting salary: $52,500 (Full salary band: $52,500 - $63,000).

Health, drug, dental, and vision benefits.

️‍ Employer paid life insurance.

Paid sick days, personal days, and wellness days.

Paid time off between Christmas and New Years.

**_Redstone Life and Culture:_**
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets - all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.

Everything we do is guided by our “Core Four” values**: People, Trust, Impact, and Extra Mile** - the foundation of how we work, grow, and support our clients across diverse industries.

**_Why Choose Us?_**
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:
Flexible working hours.

Hybrid work environment.

Work fr