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Front Desk Agent

2 weeks ago

Québec, Canada Ramada Plaza Montreal Full time

**Job description**

**Responsibilities and Duties**
- Process payments, cancellations, revisions, and information updates on changes.
- Assist the sales team by inputting group and corporate information into System
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

**Qualifications and Skills**
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
- Problem-solving, reasoning, motivating and training abilities are often used

**Salary**: $16.00-$17.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)