Spa Front Desk Agent Resorts Canada or overseas

1 week ago

Ottawa, Ontario, Canada Club Med Full time

Who are we?
Club Med was created in 1950 with the idea that the purpose of life is to be happy. The place to be happy is here. The time to be happy is now.

Since then, our mission has been to create moments of happiness every day and share them with our clients in nearly 70 Premium and Exclusive Collection Resorts located in the most beautiful places in the world.

And to create these moments of happiness, we have something that others do not: our Club Med Spirit and our five values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit.

Today, Club Med is the world leader in high-end all-inclusive vacations. We are more than 25,000 Gentle Organizers (G.O) and Gentle Employees (G.E) of over 110 different nationalities and cultures, working in Resorts, offices, or agencies in more than 40 countries.

Your work environment
Enjoy an exceptional work setting: high-end spaces with a refined and elegant design. The Spa at Club Med offers that special little something extra. We have chosen to entrust you with these moments of well-being alongside the biggest names in spa and beauty: Sothys, Cinq Mondes, Comfort Zone, Mandara Spa, Payot, l'Occitane, MyBlend, Thalgo…

You will be trained in treatment protocols and product sales from our leading brands. These training sessions, validated by a certificate, are recognized by well-being professionals. The world is yours

You are

  • Attentive and caring, ensuring a warm welcome and personalized support for each client.
  • Organized and thorough, able to anticipate needs, plan treatments, and manage billing.
  • Comfortable in advising and selling, highlighting the Spa's services and products to boost revenue.
  • Collaborative and positive, promoting team spirit and cohesion within the Resort.

Vous allez

  • Provide a warm welcome to clients, explain how the Spa operates, and address their specific needs.
  • Inform, advise, and sell treatments, products, packages, and additional services.
  • Plan treatments according to clients' wishes and availability, and prepare billing sheets.
  • Ensure each service runs smoothly, gather client feedback, and maintain an optimal level of satisfaction.
  • Comply with and enforce hygiene, safety, and waste management standards while limiting water and electricity consumption.
  • Actively participate in the Spa's daily life and the village, and ensure proper maintenance and organization of equipment.

You will be a Gentle Organizer (G.O)
As a G.O, you will practice your profession with passion while also taking part in key moments of our clients' stay. Whether it is chatting with them, sharing an activity, or showcasing your talents on stage, you will help create unforgettable memories. Being a G.O is much more than a job: it means experiencing moments of sharing and emotion within a multicultural team.

Your Benefits
Focus on your job and enjoy the rest

Discover all the advantages of joining us (these may vary slightly by country):

  • Accommodation on-site or near your workplace and meals included, subject to a flat-rate contribution.
  • Possible access to infrastructure and activities (under certain conditions): gym, pool, outdoor activities… Enjoy preferential rates at the boutique, spa, excursions, etc.
  • Customized training throughout your career to develop your skills and progress toward new positions.
  • Internal and international mobility: over 120 different jobs in 70 Resorts around the world… And just as many career opportunities.

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