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Field Service Technician

3 weeks ago

Brampton, Canada Brock Doors & Windows Ltd. Full time

At Brock Doors & Windows Ltd, we install the vinyl windows and doors across the Greater Toronto Area and Simcoe County. Brock has been in the industry for over 30 years. We have 4 award winning showrooms in Brampton, Etobicoke, Whitby and Innisfil. We are a dynamic, forward thinking company that offers growth opportunities and exceptional learning experiences.

**Primary Responsibilities**:

- Report onsite to customer’s property and investigate assigned service ticket or complete re-measures of newly signed contracts on a timely basis
- Provide excellent customer service; advise customer of issues and possible solutions while being courteous and kind
- Complete service call reports, order necessary stock supplies
- Complete window and door installation for small service jobs
- Complete re-measures of windows and doors based on sold contract
- Specify on the re-measure form if any additional equipment or material are required to complete job
- Review and approve CADD drawings for shape, bay and bow windows
- Work closely with PC and Purchasing teams to address and resolve questions/issues related to complex jobs
- Make appropriate deliveries or pickups for job sites
- Flexibility to work weekends.

**Knowledge & Skill Requirements**:

- Minimum 2 years of experience in residential Window and/or Door installation, or
- Minimum of 3 years’ experience with trim (casings) work and framing in construction renovation projects or a related field
- Knowledge in adhering to all health & safety practices with a working knowledge of relevant Ministry of Labour requirements.
- Excellent Customer Service skills with strength in negotiation
- Good professional English verbal and written communication skills
- Strong organizational skills with excellent attention to detail
- Ability to read/interpret drawings and architectural details.
- Demonstrated record of reliable attendance and punctuality.
- Ability to lift 50+ pounds
- Possesses an Ontario G Class Driver License and excellent knowledge of Central Ontario area
- Must pass a criminal record, driver’s abstract and reference background checks

**Attributes & Critical Values**:

- Ability to produce high end finish work
- Ability to multitask, work under pressure and complete jobs with demanding deadlines while keeping great attention to detail
- Highly motivated with a high level of initiative, confidence to work independently and with a team, in support of project goals and objectives.
- Safety
- Integrity
- Innovation, and
- Team Work

**Work Location**: All projects within the GTA, company vehicle provided

**Our Commitment**: _**Bring your Career to life**_ _As a key brand within the Cornerstone Building Brands (Canada) company, Brock Doors and Windows Ltd. is inspired by and committed to the important work of supporting an inclusive culture to drive innovation, enabling us to better serve our customers and communities._
- At Brock, we are committed to a policy and everyday actions based on a foundation of non-discrimination and inclusiveness in all of our employment practices. We value the diversity in our workplaces, and we are committed to employment equity._
- Further, we are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect. We provide any required accommodations for our applicants and employees. No matter which area you work in, you will collaborate with experts across diverse fields, backgrounds and cultures, expanding your knowledge and helping you realize your full potential._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- residential windows and doors: 2 years (preferred)
- trim (casings) work and framing: 3 years (preferred)
- renovations: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road