Client Relationship Manager Self Storage

**Founded in 2014, Green Storage has grown to become one of the leading providers of Self Storage in Ontario Green Storage is a leader in the Canadian self-storage industry. Our owners are focused on building clean and safe storage facilities while making the storage experience more eco-friendly. With storage facilities popping up all over Canada, we want to be different. As a “Green” storage company, our goal is to make our sites as environmentally friendly and energy-efficient as possible. By including such things as all LED lighting, solar and geothermal power generation, electric vehicle charging stations, community gardens, planting a tree with every rental and much more. We can claim to be the first and most eco-conscious storage business in North America. With over 4 decades of combined management experience, our owners are committed to growing the Green Storage brand for many more decades to come.**

We are looking for a professional Manager who loves to work hard, exceed goals, loves to make sales, **be an incredible teammate** and will bring **problem-solving skills**, **creativity **and **leadership **to our team.

**Client Relations Manager Position Overview**:
As a Client Relations Manager for one of the leading self-storage companies in Ontario. You will be responsible for maintaining Green Storage's reputation for unparalleled customer service, selling our self-storage services, merchandise and sundry services.

You will be working out of our state-of-the-art office located in Aurora accessible by both public transit and car. Free parking is available

The location Manager must have a shift availability of 7 days per week.

**Where Will This Take You?**

**How Much Will You Make?**

At Green Storage, we offer industry-leading compensation greater than roles in the retail, fast food, hospitality, service industries and call centres. Additionally, Green Storage has an exceptional performance-based bonus program paid monthly and annually.

**Key Responsibilities**:

- Leading by example and creating an environment within the team that rewards and recognizes the demonstration of core values in the day-to-day operation of the business
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Responsible for all aspects of managing a single medium to large volume store
- Provide upper management team with daily announcements and updates
- Ability to support the strategic direction and execute the supporting plan
- Demonstrate solid judgment and decision-making skills.
- Manage the day-to-day operations/Daily procedures on site
- Demonstrate solid judgment and decision-making skills
- Working monthly projection, goals, and incentives
- Work closely with Tech to test systems and report daily statistics
- Work closely with other Sites/Managers/Associate//Upper Management
- Assist Upper Management with the reconciliation of accounts
- Providing friendly customer service, leasing of storage units and selling merchandise
- Handling financial transactions
- Assisting with implementing networking & marketing programs
- Interacting with the public while promoting the site
- Ensuring that the facility is properly maintained
- Exercising discretion within company guidelines in dealing with a wide variety of operating situations
- Promoting, client care, collecting rent and fees, maintaining the facility, etc.
- Inventory counts and ordering
- General office management and administrative duties
- Opening, closing, bank deposits etc.
- Marketing and promoting the Facility
- Light cleaning duties (Cleaning lockers, store, and some outdoor areas)
- Strong customer service, ability to meet sales targets and strong closing Skills
- Excellent communication must be fluent in English
- Well organized, self-motivated and driven

**Salary**: From $40,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Aurora, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)
- Retail sales: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Class G Licence (preferred)