Financial Services Manager

**Summary**

The Financial Services Manager (FSM) sells new and used car buyers financing and insurance programs, aftermarket products, and warranties. FSM also work with financial lenders to give fair interest rates to buyers and programs. As with all positions within dealerships, financial services managers are expected to uphold the highest ethical standards. They are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction. FSMs are required to not only understand and keep abreast of the federal, provincial, and local regulations that affect their operations, but must also comply with these regulations. Strong communication skills are required to deal with customers, employees and vendors, as they represent the dealership. People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.

**The Details**

**Develop Strong Relationships with Customers to**:

- Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
- Seek new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Process financing and leasing deals accurately and secure approval through financial sources to secure approval and through the proper federal, state and corporate channels.
- Understand and comply with federal, provincial, and local regulations that affect the new and used vehicle and finance departments.
- Create and maintain a program with the sales department that will ensure all new sales are referred to the F&I department.
- Train and provide the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
- Work directly with the General Manager and Sales Managers to ensure seamless service and a positive customer experience.

**Be detail-oriented.**
- Listen to and document customer needs and expectations throughout the sales visit.
- Follow-up with customers in a way that works best for them.
- Prepare for the delivery of new vehicle. Ensures all details of the F & I Process are completed.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

**Commit to the Dealership Brand**
- Stay up to date on all dealership training programs.
- Be able to explain technical features, options and their benefits.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance at all times.
- Keep up to date with products, accessories, prices and key features of major competitors.

**Qualification Requirements**:

- Automotive Financial Services / Business Office experience is a definite asset.
- Exceptional communication skills (both verbal and written).
- Proven ability to deliver exceptional customer service.
- Detail-oriented, aptitude for numbers, and analytical skills.
- Excellent time management, problem solving, and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Positive and encouraging attitude with proficiency in influencing and negotiation.
- Ability to work well under pressure, multi-task and prioritize to meet deadlines/targets.
- Ability to work independently and as part of a team.
- Ability to work flexible hours and weekends.
- Current OMVIC License
- Valid Ontario driver’s license and a clean driver’s abstract

**What we Offer**:

- Competitive compensation and benefits package
- Great team environment
- Experienced and supportive management team

Accommodation will be provided in compliance with AODA. If you require accommodations during the recruitment process, please indicate this in the cover letter.