Operator, Centralized Contact Centre

2 days ago


Chilliwack, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $27.56 - $27.56 / hour Why Fraser Health?:
We are hiring a **Casual**Operator, Centralized Contact Centre** to join our team in **Chilliwack, B.C.**

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

**Important to know**

Before we can finalize any offer of employment, you must:

- Confirm you are legally entitled to work in Canada

Detailed Overview:
Operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology, public address and associated communications equipment, in accordance with departmental policies and procedures; monitors various alarms and follows established procedures in emergency situations.

**Responsibilities**:

- Operates a centralized phone system and a computer terminal to answer and/or transfer internal and external calls to appropriate departments, physicians, and staff; responds to inquiries for information such as patient room numbers and visiting hours.
- Responds to calls such as complaints, emergency, non-emergency and public inquiries by prioritizing and evaluating incoming calls; inquires for additional information from the caller to determine appropriate communication protocol/procedures.
- Operates the public address system and other paging systems/or cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel, according to established procedures.
- Monitors various alarms and follows established procedures in emergency situations; ensures that all calls, requests and/or messages are logged, documented and filed according to authorized procedures.
- Provides directions to patients and the public regarding the location of various departments and services within the facility; provides after hours on-call support to various departments.
- Performs other related duties as assigned.

Qualifications**:Education and Experience**
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
**Skills and Abilities**
- Ability to keyboard 35 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.


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