Mental Health Coach

**Who We Are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Who You'll Work With**

Reporting to the Mental Health Coach Supervisor, you’ll work as part of a dynamic team focused on connecting individuals to mental health supports. Using your background in clinical care or social work, you will meet clients by phone or video call to discuss their mental health concerns and guide them to interventions and/or therapy based on their needs.

**What You'll Be Doing**

The mental health coach needs to be a strong communicator, understand the principles of behaviour change and have the ability to encourage and influence positive choices. You’ll also actively participate in clinical initiatives, team meetings and case consultations. There are many moving parts and to be successful you must bring an ability to empathize, multi-task, prioritize and support our clients and each other.

**General Responsibilities**
- Provide compassionate care and support to individuals with mental health challenges.
- Assess, support, monitor, and reassess client’s individual mental health needs - from lifestyle modifications to treatment interventions.
- Explain mental health terminology, strategies, and care plan recommendations.
- Identify appropriate client interventions that promote greater levels of wellbeing.
- Manage client information and wellness resources using various company technology systems.
- Coach clients to access appropriate specialists, programs, and other resources, including the coordination of appointments, to help them attain their goals.
- Provide ongoing support and encouragement, and assisting clients in accessing any available benefits, as they work towards achieving their personal goals.
- Document clients progress and ensure files are up to date.
- Participate in team meetings and proposed enhancements to program processes and development of new initiatives.
- Other duties as assigned.

**What You Need to Be Successful**
- Licenced health care professional such as RPN- Registered Practical Nurse, RN- Registered Nurse or Social Worker in good standing with regulatory body (ex. College of Nurses or College of Social Workers).
- Minimum of 2 years experience in mental health field, post-graduation.

**What You Need to Stand Out**
- French or other languages also an asset
- Highly computer proficient.
- Strong knowledge of the Canadian healthcare system.
- Superb time management and organizational skills.
- Excellent communication skills in English.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.