IT Business Analyst

1 week ago

Burnaby, Canada DP World Full time

**Role Purpose**

**Key Responsibilities**
- Provide support to internal resources, vendors and service providers in the design, development and implementation of IT systems enhancements or projects with focus on Business Analysis.
- Liaise between all areas of the business, technology team and external parties (stakeholders, consultants) to accurately gather, analyse and document requests with emphasis on existing systems’ enhancements.
- Conduct work sessions to define and document business processes and understand business objectives of internal clients.
- Identify, analyze and measure the risks of implementing or modifying business processes supported by IT Systems.
- Conduct the IT Systems Enhancement Requests (ITERs) intake process and oversee small-size solution design and implementation.
- Support Project teams and Lead Assignees of ITERs to define an effective Work Plan (scope, requirements, deliverables, effort, cost and timeline estimates).
- Work collaboratively with key stakeholders to develop and document standard operating policies and procedures (SOPs) and develop appropriate training programs.
- Report work progress to internal leads and customers through Status Reports or in Status Meetings.

**Knowledge & Qualifications**
- A degree in business logistics, engineering, computer science, information systems or a related area of study, combined with at least 4 years of experience as a Business Analyst or Project Coordinator, specifically within the Logistics or IT fields.
- Considerable experience or knowledge of logistics processes with emphasis on port terminal operations.
- Working knowledge with Jira and MS Visio.
- Ability to create work plans and simple project schedules.
- Proven experience in project environments that utilize Waterfall and Agile project management frameworks.
- Good knowledge and understanding of computer programming skills and business logistics.
- Experience in assisting organizations in analysing and implementing organizational design, including business process design, drafting communication, work-group facilitation and realization of divisional business plans.
- Ability to facilitate small and medium group meetings, training and working sessions.
- Able to follow priorities and focus on what matters most.
- Disciplined, concise and clear.
- Excellent written and verbal communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
- Sound judgement and ability to handle matters of a confidential/sensitive nature as it relates to transformation.
- Ability to work effectively as a team member and work collaboratively with others in a multidisciplinary team.
- Fluent in English.
- Previous Canadian work experience or experience working directly with Canadian industries

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