Duty Manager

1 week ago

Calgary, Canada Trico Centre Full time

Do you enjoy working in a busy and varied work environment; are you comfortable working with the public and in a leadership role? Trico Centre for Family Wellness is currently seeking a **Duty Manager** who is self-motivated, customer focused, with superior communication, problem-solving and decision-making skills. This role requires an individual able to work well independently and in a team environment where solid people skills are essential.

**Qualifications**:

- Post Secondary Education
- Cash handling and superior customer service experience required
- Staff supervision experience essential
- Experience on ActiveNet software definitely preferred
- Computer Skills and competency with Microsoft Office
- Current Standard First Aid/CPR and AED
- Police Security Clearance and Vulnerable Sector search mandatory within first two weeks of employment

**Responsibilities**:

- Demonstrates and promotes a personal understanding of, and appreciation for the mission, vision and goals of Trico Centre for Family Wellness
- Works cooperatively with all full-time supervisors and staff to ensure effective operation of the facility
- Takes on leadership role for any facility emergencies or issues (i.e. first aid, thefts from locker rooms, patron issues, building emergencies, staffing, etc.)
- Completes all opening and/or closing facility procedures
- Handles all cash outs and floats on shift
- Assists Guest Services with program registration, membership sales, and facility tours as required
- Delivers all first aid and emergency procedures in accordance Trico Centre’s Emergency Management Plan when required and is the main contact for all facility emergencies
- Takes on other duties as required

**Work Schedule**:

- Part-time hours exclusively evenings and weekends

**Required Skills/Experience**:

- Mature, responsible and enthusiastic
- Excellent customer service orientation and professional
- Able to deal with the public under a variety of circumstances
- Reliable and punctual
- Strong organizational skills
- Able to organize and manage deadlines/timelines efficiently
- Enjoys and thrives in a busy work environment
- Superior public relations and communication skills
- Manages conflict effectively and positively
- Self-starter who takes initiative

**What we offer**:

- A stable and flexible schedule
- Free facility membership and discount on registered programs
- Competitive compensation
- Advancement opportunities and cross-training
- A fun, positive and respectful work environment

Closing Date: Open until filled

Location: 11150 Bonaventure Drive SE

Thank you for your interest in Trico Centre for Family Wellness Only those individuals selected for an interview will be contacted. We are an equal opportunity employer. No phone calls please.

**Please send resumes to**:
Trico Centre for Family Wellness
11150 Bonaventure Dr. SE
Calgary, AB T2J 6R9
Attention: Facility Services Director
Fax: 403-278-7573

**Job Type**: Part-time

Schedule:

- Evening shift
- Weekend availability

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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