Current jobs related to Staff Consultant, Client Success, Center of - Saint John - Cardinal Path
-
Event Staff
2 weeks ago
Saint John, New Brunswick, Canada Oak View Group Full timeOak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...
-
Director of Client Success
3 weeks ago
Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time4 weeks ago Be among the first 25 applicantsISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our...
-
Director of Client Success
3 weeks ago
Saint-Bruno-de-Montarville, Canada ISAAC Instruments Full time4 weeks ago Be among the first 25 applicants ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our...
-
Sales Client Manager
7 days ago
Saint John, New Brunswick, Canada Xerox Full timeAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to...
-
Staff Technical Writer
4 days ago
Saint John, Canada Genesys Full time**Staff Technical Writer**: **Description**: **About our team**: The Genesys Cloud Documentation Team creates, maintains, and continuously improves the technical documentation websites that help people learn how to use and understand Genesys’s software. **What you’ll do at Genesys**: - Produce high-quality technical content that adheres to our style...
-
Client Sales Consultant
2 weeks ago
Saint John, NB EK S, Canada Revitalize Full timeWe are currently seeking articulate, driven, and client-focused professionals to join our team as Client Sales Consultants. This role is ideal for individuals who excel at building relationships, delivering results, and representing a brand with professionalism and pride.We are partnered with Rogers - one of Canada's most recognized telecommunications...
-
Municipal Engineer
7 days ago
Saint John, Canada City of Saint John Full timePosition Overview: Please Note: This posting will remain open until filled.The City of Saint John is seeking qualified applicants for the position of Municipal Engineer- Infrastructure Development with the City’s One Stop Development Shop. The incumbent will be responsible to review and approve municipal servicing plans, drainage systems and utility...
-
Marketing Sales Consultant
4 hours ago
Saint John, New Brunswick, Canada Ocean Capital Full timeAcadia recently launched a new digital marketing division called RoundTable, which expands our capabilities with customers to achieve unlimited marketing opportunities. We are seeking a creative, customer centric person in Saint John, NB to join our team and support local businesses in reaching their goals.Like the name RoundTable suggests, we work as a...
-
Financial Consultant Acquisition
2 weeks ago
Saint John, Canada MD Financial Management Full timeRequisition ID: 182991 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Financial Management, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Financial Consultant - Acquisition to join our team. Is this role right for you? There has...
-
Care Manager
6 hours ago
Saint John, New Brunswick, Canada Kindred Home Care Full timeJoin our dynamic team at Kindred Home Care, a rapidly expanding company that's redefining what great care leadership looks like.Our compact, spirited team is fueled by the thrill of tackling major new challenges. Our ambition is bold: by 2030, we aim to offer 3,600,000 hours of care each year across multiple provinces.The Care Manager is responsible for...
Staff Consultant, Client Success, Center of
2 weeks ago
Company Description
Merkle Cardinal Path, part of Dentsu Aegis Network, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding, and outcomes that create a competitive advantage for our clients. We engage at the strategic, business, and technical levels to generate tangible and quantifiable value for our partners. Merkle Cardinal Path’s mission is: To know. To Share. To be our Partners’ competitive advantage. And our company culture reflects the importance of our people's expertise, wellness, and happiness in everything we do.
Merkle Cardinal Path is rapidly expanding its Google Marketing Platform strategy with our clients, including media strategy, activation, platform management, analytics, and managed services to deliver transformational outcomes.
**Job Description**:
**Responsibilities**
- Strategic Lead on a book of enterprise client accounts creating and executing strategic Marketing Analytics solutions, short and long-term strategies, and technical roadmaps
- Develop healthy client relationships through building trust and transparency with clients
- Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention and growth, and high levels of client satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Communicate effectively with both internal and external senior-level management to understand client needs, maximize retention and growth, and communicate learnings
- Maintain existing client success metrics and data as directed
**Qualifications**:
- 3-5 years of experience in communications, marketing, sales, account management, customer success in agency, publishers/ ad-tech or SaaS fields in the sales side roles
- Strong verbal and written communication, strategic planning, and project management skills
- Analytics and process-oriented mindset
- Comfortable working across multiple departments in a deadline-drive environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Digital Analytics Certifications (to be obtained in the first 180 days on the job)
- Knowledge of working with at least one CRM platform
**Frequently Asked Questions**
**What does a typical day for the Staff Consultant of Client Success look like?**
The responsibility of this role is to develop and maintain longer-term business relationships by serving as an internal advocate and client liaison. This requires multiple meetings during the day with their clients and internal teams. A typical day has a combination of meetings on various topics such as meeting with your Delivery Lead to develop a technical roadmap or a strategic briefing for a check in call, status update or quarterly review call with your client. You could be meeting with practice leads to review opportunities and solutions for your clients. In each call you have your client’s business needs top of mind and assess how our team can best deliver value to maximize the ROI for our clients.
**What makes a successful Staff Consultant of Client Success?**
**Who does a Staff Consultant of Client Success work with?**
Reports to: Director of Center of Excellence
External: acts as Strategic Lead with the main client points of contacts and their extended group usually: Manager of Analytics, Director and VP/CxO level
Internal: at forefront of client relationship working directly with Executive Sponsor, Delivery Lead, Tech Lead and Project Manager
Additional Information
LI-MZ1
