Customer Success Specialist

7 days ago

Vancouver, Canada EventConnect Full time

Salary:
ABOUT EVENTCONNECT

At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for today's workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams each and everyday. As a Customer Success Specialist, you are the first point of contact for our individual athletes and teams' players. You will have the opportunity to leave the best first impression of their experience with our team which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES
- Work with other internal teams to provide high quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through CRM system
- Data input

QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customer's needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year experience in tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset

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