Junior IT Technician

**POSITION TITLE**:
IT Junior Technician

**DEPARTMENT**:
Administration

**PRIMARY ACCOUNTABILITY**:
At The WSN Group of Companies, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed.

We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned business all the way back in 1987 has now grown to a group of companies with dealerships and a major manufacturing division in 3 main cities in Northern Alberta.

We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.

WSN Group of Companies believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture

Provide first line technical support to users experiencing computer hardware, software, printers and other peripheral problems. Consult technical documents, manuals and user guides to research and implement solutions.

**KEY POSITION FUNCTIONS**:

- Provide support for a variety of devices including workstations, laptops, printers, phones, mobile devices and other peripherals.
- Source, provision and deploy IT equipment to end users.
- Diagnose, troubleshoot and implement fixes for a variety of technology.
- Provide professional and timely end-user support for internal customers.
- Liaise with 3rd party regarding maintenance and troubleshooting of phone system.
- Setup, maintain and troubleshoot VPN connectivity.
- Employee Access set up/termination.
- Inventory management of all IT assets
- Identify IT difficulties and provide advice and training to end users.
- Ensure all software and licensing are current.
- Develop and maintain knowledge of new/relevant IT technologies that would bring increased efficiencies to the company.
- Manage Helpdesk ticketing system.
- Provide timely communication to staff regarding new initiatives and threats.

**QUALIFICATION &**

**EXPERIENCE REQUIREMENTS**:

- Post-Secondary Education in a related field
- Minimum of 1-3 years’ experience in a corporate service desk role or equivalent experience
- Experience with configuring and troubleshooting legacy and newer desktop/laptop hardware.
- Troubleshooting printers, scanners and other various peripherals
- Troubleshooting and supporting mobile devices: iPhone, iPad, Android
- VPN Knowledge
- Experience with IT Ticketing System.
- Motivated to provide exceptional customer service to internal employees.
- Prioritize and complete work independently with mínimal supervision and errors.
- Maintain a professional appearance