Manager, Sponsor Services

4 days ago


Montréal, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Reporting to the Director, Plan Sponsor Services, the **Manager, PSS Client Services **is responsible for the **management and delivery of the client experience within Group Retirement Solutions **. This team is part of the Plan Sponsor Services Organization inside Customer Experience.

The Client Account Representative team is accountable for relationship management with our highest profile Plan Sponsors. The Client Account Representative (CAR) is the single point of contact for day to day service in the organization. The team is accountable for ensuring any service related issues are managed within specified timeframes and all resources required are organized to deliver the best customer experience.

**Qualifications and Accountabilities**
- Understand and agree with management the responsibilities of the team; develop capacity objectives and audit programs to manage quality
- Lead staff and conduct ad-hoc reviews to ensure quality of service
- Influence and advocate with applicable business partners best practices and solutions for ongoing management of client expectations and service
- Proven leadership skills
- Superior customer service and relationship management skills
- Change management experience with proven ability to effectively implement change in a transformational organization.
- Demonstrated skill in evaluating feasibility or practicality of ideas and options; assessing risks and trade-offs; making informed and timely decisions.
- Excellent influencing and negotiation skills
- Strong GRS knowledge is preferred but not essential
- Excellent communication skills, both written and verbal. This applies to both internal and external parties and understanding your audience in knowing the level of information that should be shared in each venue.
- Ability to think strategically
- RPA designation is an asset

**Position Dimensions (Organizational Impact)**:

- Leadership of relationship team handling clients and market sources with the most significant financial influence in Group Retirement Solutions
- Special work may be performed such as investigations, consultation and oversight of complex client administration processes
- Client interaction is integral to this role, this leader acts as an escalation point for external clients as well as internal business partners

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



  • Montréal, Canada Manulife Full time

    **_Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos _**_collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de...


  • Montréal, Canada Alimentiv Full time

    **Position Location**: Canada (home-based) **Position Title**: Clinical Data Manager (Permanent - Full time) **Position Reports to**: Manager, Clinical Data Management **Department/Unit Name**: Data Sciences **Job Summary**: Responsible for the execution and adaptation of clinical data management plans and processes for collection, management, reporting...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, QC, Canada ICON Strategic Solutions Full time

    As a Sr. CRA you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence. What you will be doing: Ensuring regulatory, ICH-GCP and protocol compliance. Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific...

  • Program Manager

    2 weeks ago


    Montréal, Canada BioScript Solutions Full time

    **Empowering lives, healing hearts, embracing future** Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic **Program Manager** **(Oncology)** to join our Patient Support Programs at BioScript Solutions, where we put our patients first! Reporting to the Senior Program Manager, the Program Manager is responsible...


  • Montréal, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Montréal, Canada Tata Consultancy Services Full time

    Inclusion without Exception: Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our...


  • Montréal, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...

  • Project Manager

    2 weeks ago


    Montréal, Canada The Maples Group (Financial Services) Full time

    **Position**: Project Manager - Transformation**Location**: Montreal, Canada**About Us** - The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a...


  • Montréal, Canada Diff Full time

    Company Description As an E-Commerce Service Delivery Manager, you will oversee the delivery of our E-Commerce Storefronts through the lens of the E-Commerce Project Management team, providing coaching, mentorship, leadership and support. Working in a dynamic and ever-changing environment with a diverse group of clients, being adaptable, nimble, customer...