Manager Document Process

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Manager Document Process & Control is responsible for providing general oversight of all document change management processes and best practices along with all document record's handling policies for the Flight Operations branch and other Customer Branches across the Operations Group.

As the business focal for the Corporate Document & Content Management System, the Manager, Document Process & Control is responsible for the development, maintenance, high-level processes, and generalized methods relating to the system while ensuring on-going conformance with Transport Canada Regulations and Policy Guidance and IOSA Standards.

**Responsibilities**:

- Establish high-level documentation management standards and processes for the Flight Operations branch and Customer Branches within the Operations Group.
- Establish inter-document related content alignment processes and control mechanisms.
- Ensure the Corporate Document Management System is compliant with data from OEM source documents and can be integrated into Air Canada documents and published in compliance with intended source presentation styles and formats.
- Define and maintain a complete list of the Corporate Document Management system requirements, based on document owner feedback, document management best-practices and emerging technologies for data-driven information publishing and delivery.
- Discover and champion the continuous enhancements to the end-user experience for all documents delivered by the Document Management & Control department.
- Act as department focal in the migration of all non-XML manuals to XML within the Document Management system.
- Monitor for changes to source XML data structure and conventions that may affect compatibility with the Corporate Document Management system. Raise and track Change Requests with vendor to ensure updates are implemented in a timely manner to avoid disruption to document revision processes.
- Monitor industry standards and best-practises pertaining to Document Management and Control and identify changes required and/or recommended to maintain optimal processes.
- Provide technical expertise to Corporate Document Management system users in the investigation and resolution of technical/operational issues. Where necessary report and track-to-resolution of feature improvements and bugs with system vendor.
- As delegated by the General Manager, Document Management & Control, oversee the effective implementation and use of SharePoint site(s) for the management and control of documents and files not controlled in the Document management & Control system.
- In conjunction with the General Manager, Document Management & Control, liaise with Transport Canada and other regulatory bodies to ensure that all controlled documentation is updated and filed within the required timelines.
- In conjunction with the General Manager, Document Management & Control, maintain reporting processes for all controlled documents.
- well as the vendor IT developers to incorporate and validate specific requirements for use in operations by all Operations groups.
- Manage staff training, career development and internal movements.
- Foster a culture of excellence with respect to technical skills, business development, work ethics, customer service and productive teamwork.

**Qualifications**

**Education**:

- Post-secondary degree or diploma with a focus on Technical Communication, Technical Writing, Document or Knowledge Management.
- Training in Safety Management Systems is considered an asset.
- Training in Project Management an asset
- Training or Practical Experience with XML concepts and StyleSheet/CSS design
- Training in MS Office, Adobe FrameMaker or other similar Document Production software an asset

**Experience/Business Knowledge**:

- Advanced knowledge of Operations-oriented Document Management Systems, Technologies, and Management philosophies.
- Demonstrated leadership skills that inspire team confidence and respect while motivating cross-functional team members in a creative and effective manner.
- Must be extremely detail-oriented with respect to documentation and communication.
- Advanced problem-solving, interpersonal communication, process mapping and project management skills.
- Three (3) years or more of experience in Enterprise-level Document Management or Technical Communications
- Industry expertise with using and supporting a Document Management System, Content Management System and Workflow Task Management Engine
- Advanced experience in managing information and documentation design from conception to production to distribution.
- Advanced experience working with technical communication data formats (e.g., XML, SGML)
- Experience liaising with r