Cabin Process Manager

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the Manager, Cabin Standards and Processes, the Cabin Process Manager is responsible to perform aircraft exterior and cabin inspections, based on Commercial standards and in support of departmental objectives. This position is also responsible for providing coaching to frontline Cabins employees to ensure commercial standards are met and grooming SOPs are adhered to. The incumbent will also participate in the development of best practices and support the development and launch of new grooming processes.

**Responsibilities**:

- Analyze findings from inspections and provide feedback and recommendations on grooming and aircraft condition to meet standards and aircraft condition.
- Review grooming audit results, identify areas that require focus and missed opportunities.
- Ensure regular communication to station Leads regarding grooming stats, missed opportunities, areas of improvement and reinforcement of positive results.
- Provide coaching to frontline Cabins employees to ensure commercial standards are met and grooming SOPs are followed. This includes one-on-one debriefs with employees/crews that require additional support and/or score below target.
- Support the development and launch of new processes.
- Participate in the development of grooming best practices by conducting time and motion studies/trials/focus groups, analyzing results, and gathering frontline feedback.
- Review best practices, identify areas for improvement (including reducing costs to the operation) and provide recommendations.
- Act as a Customer Service Manager in the operations when required and assist with special projects.
- Provide visual content (pictures/videos) for training, playbooks, bulletins as required.
- Assess safety, warehouse, yard and Aircraft SOP on a fix interval. Develop KPI. Work closely with grooming operation or area not meeting target.

**Qualifications**
- Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
- Extensive demonstrated experience in airline operation.
- Minimum 3 years relative experience in operation, process development, communication in an airline environment.
- Strong communication skills with the demonstrated ability to lead, motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
- Familiar with Transport Canada aviation regulations and norms (an asset).
- Familiar with Health Canada regulations and norms (an asset).
- Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
- Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
- Demonstrated experience in cost & benefit tracking, and strong analytical skills.
- Strong orientation towards change management and passionately focused on measurable results.
- Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
- Excellent analytical abilities, strong interpersonal and communication skills.
- Demonstrable excellent verbal and written communication skills.
- Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.