Infrastructure Support Specialist

Infrastructure Support Specialist

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario, Teranet Manitoba—a service provider to the Manitoba government, and Collateral Management Solutions—the market leader in Canadian lien registration and search, asset recovery services, and insolvency management.

Connect. Grow. Thrive Together.

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About the Role

Teranet is currently looking for an Infrastructure Support Specialist for their Operations Services Team. You will provide operational services and technical support for computer systems controlled by the Data Centre. The team operates 24x7 out of 2 Data centre locations. There will be 3 x 12.5 hour shifts per week on a 4 week rotation with shifts starting at 6:30AM and 6:30PM. Limited overtime and off-hours work may be required to support activities and projects outside normal operations. You must have valid driver’s license and be able to drive to assigned locations for scheduled shifts

What You’ll Be Doing

Data Centre Facilities- Monitor, control and report on site service technician(s) and hosted customer systems activities- Maintain Data Centre security in accordance with internal, PCI, COBIT and Government requirements- Lift/move material to support site duties such as receiving and racking of new server hardware- Server racking/removal including labelling and provisioning of power, LAN, SAN connections- Monitoring and scheduled inspections of facilities systems, server systems and escalation as required- Ensure the Data Centre machine room environment(s) are clean, documented, and presentable always.

Systems and Operations Administration- Preference given to individuals possessing current RedHat RHCSA or equivalent (e.g.: AIX), Microsoft Azure certifications and experience with automation development using Ansible Tower.- Monitor and respond to systems and manually generated incidents and requests using the ServiceNow ITSM system.-
- Escalation and monitoring of incidents impacting production systems ensuring resolution or hand-off.- Execute and report on scheduled tasks in ServiceNow as required for daily operations and systems support.- Operation of CommVault Backup processes and media management. Investigate, resolve and/or escalate backup failures.- Patching and basic admin of RHEL, Windows Server 2012//2016/2019/2020 on VMWare ESX, Azure and physical servers.- Patching and basic admin of IBM AIX LPAR and physical servers.- A functional knowledge of TCP/IP, DHCP, DNS, LDAP, and AD is required for basic troubleshooting and diagnosis.- Project management of server builds and decommissions ensuring all tasking is resourced and executed correctly.- Other duties as required, to support Teranet’s evolving business deliverables

About You- University Degree, College Diploma or equivalent experience in the computing field- 2-5 years in an administration/operations role in a 24x7 production in a hybrid (data centre & cloud) environment.- Dependable, reliable performance under all circumstances with an eye on continuous improvement opportunities- Proactive with a take ownership approach to the facilities environment, systems and service levels.- Dealing with all system issues and user requests professionally and efficiently.- Ability to exercise judgment and if necessary, justify and report actions taken.- Advising supervisor of items requiring approval and/or outside person’s responsibility scope.-
- Excellent Written communications skills required to document and report on day-to-day activities and new procedures.- Ability to efficiently work independently or with individuals and groups in a constructive and collaborative manner.- Working knowledge of and ability to execute and read/debug scripts written in bash and ksh- Operational experience with Azure, VMware ESX, Control-M, Spectrum and Ansible would be an asset.

Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that

Our Extraordinary People.

Together, we are passionate, driven, resourceful, and authentic.

Growth Opportunities.

We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.

Our Work Environment.

We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.

Company Culture & Core Values

Our company cultur