Infrastructure Support Specialist

Infrastructure Support Specialist (1 year Contract)OverviewWe are seeking a dedicated Infrastructure Support Specialist to join our dynamic Operations Services Team, providing vital level 1 technical support and operational services for our Data Centre systems. Our team operates around the clock, across two data centre locations, with a shift schedule consisting of 3 x 12.5-hour shifts per week on a 4-week rotating basis, starting at 6:30 AM and 6:30 PM. While limited overtime and off-hours work may be necessary for specific projects and activities, reliable transportation is required as you will need to travel to assigned locations for your scheduled shifts. About the Role Key responsibilities and operations support for Data Centre systems within a 24/7 production environment. What You’ll Be Doing Monitor, control, and report on the activities of site service technicians and hosted customer systems. Uphold Data Centre security standards in alignment with internal policies, PCI, COBIT, and governmental regulations. Lift and move materials to support site operations, including receiving and racking new server hardware. Manage server racking and removal tasks, including labelling and provisioning power, LAN, and SAN connections. Conduct regular monitoring and inspections of both facilities systems and server systems, escalating issues as needed. Ensure that Data Centre environments are consistently clean, documented, and presentable. Systems and Operations Administration Preference for candidates with current RedHat RHCSA or equivalent, Microsoft Azure certifications, BigFix and automation experience using Ansible Tower. Monitor and promptly respond to incidents and requests logged through the ServiceNow ITSM system. Provide first-line support for all Data Centre-based systems and applications, adhering to established Service Level Agreements (SLAs). Escalate and monitor incidents affecting production systems to ensure timely resolution or proper hand-off. Execute and document scheduled operational tasks within ServiceNow for seamless systems support. Oversee CommVault Backup processes and manage media, troubleshooting backup failures as necessary. Perform patching and basic administration of RHEL, Windows Server versions, VMware ESX, Azure, and physical servers using BigFix. Conduct patching and basic administration of IBM AIX LPAR and physical servers. Possess functional knowledge of TCP/IP, DHCP, DNS, LDAP, and Active Directory for effective troubleshooting. Manage project operations related to server builds and decommissioning, ensuring tasks are resource-efficient and accurate. Undertake other responsibilities as needed to adapt to evolving business needs. About You Possess a University Degree, College Diploma, or equivalent experience in the computing sector. 2-5 years of experience in an administrative/operations role within a 24/7 production setting, involving both data center and cloud environments. Consistently reliable performance with a focus on continuous improvement. Proactive mindset with strong ownership of the facilities environment, systems, and service quality. Professional handling of system issues and user requests, with sound judgment and clear communication. Ability to work independently or collaboratively and to document procedures effectively. Operational familiarity with Azure, VMware ESX, Control-M, Hyper-V, Spectrum, ServiceNow, CommVault, BigFix, SolarWinds and Ansible is a valuable asset. Why Teranet Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We market property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Our Extraordinary People Together, we are passionate, driven, resourceful, and authentic. We invest in the continuous learning, development, and growth of our people. We strive to cultivate a work environment where our people feel comfortable, engaged, appreciated, and happy. Company Culture & Core Values Our culture defines how we engage with each other and with clients. We are committed to fostering an inclusive, accessible environment. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs. Come As You Are. We Like You that Way Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting We are not able to provide additional information via this channel. If you are interested, apply here. #J-18808-Ljbffr