Leave of Absence Specialist

Leave of Absence Specialist (Hybrid - Toronto)

Now Brewing - LOA Specialists #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

This position contributes to Starbucks success by managing and executing various tasks related to: (1) Starbucks Leave of Absence and (2) workplace accommodation. Provides consultation on the interpretation of policies and procedures to partners and other internal and external stakeholders and participates in specialized projects to enhance the partner experience and to improve fiscal outcomes along with improved legislative compliance.

As a LOA Specialist, you will:
Leave of Absence
- Identifies, implements, and carries out process improvements and projects to enhance partner experience and business efficiency. Promptly resolves issues and maintains up to date policy and government compliance.
- Consults with direct manager, partner, partner resources and third-party vendor to guide through disability/loa processes and return to work planning.
- Advises managers, partner resources managers and key stakeholders to resolve a variety of critical and complex LOA, STD & LTD scenarios.
- With the guidance from Benefits & LTD Manager, leads thorough understanding of systems and technology that support the administration of Canada LOA, disability and participates in their maintenance and development.
- Partnering with Benefits & LOA Manager, provides visibility to leadership in relation to business trends and Canadian legislation that have been identified.

Workplace Accommodation
- Reviews accommodation requests and documentation to ensure compliance with established company guidelines and processes and in accordance with provincial / federal legislation and company policies.
- Provides consultation to the business regarding functional abilities and the appropriateness of offered accommodations.
- Communicates with third party vendor, to gain clarity on functional abilities and required accommodations.
- Provides vacation coverage for Benefits & LOA team members as well as other PR groups.

We’d love to hear from people with:

- Retail customer service/operations experience
- Leave management/Worker’s compensation case management experience
- General human resources administration experience or education
- General office experience in a fast-paced environment
- General knowledge of group benefits, disability management and employment standards legislation as an asset
- Experience with Microsoft suite of programs, including Excel, SAP, HRIS and case management tools as an asset.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.

If you live in the greater Toronto area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.